GENERAL PURPOSE OF JOB:

The Housekeeper is responsible for maintaining cleanliness and order in guest rooms, public areas, and assigned spaces in the hotel. This position plays a crucial role in ensuring a positive guest experience by delivering clean and comfortable accommodations. The Housekeeper must follow hotel cleaning standards and procedures while maintaining a friendly and professional demeanor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• GUEST RELATIONS MANAGEMENT
  • Be readily available and approachable for all guests.
  • Take proactive approached when dealing with guest’s concerns.
  • Extend professionalism and courtesy to guests at all times.
  • Follows hotel standards for interacting with guests.
  • Maintain guest service as the driving philosophy of the hotel.
  • Personally demonstrates a commitment to guest service by responding to guest needs

• OPERATIONS
  • Knows local health and safety codes and regulations that apply to the hotel.
  • Clean and service assigned guest rooms and public areas according to hotel standards, including making beds, cleaning bathrooms, dusting, vacuuming, and replenishing amenities.
  • Ensure all rooms are cleaned and arranged according to established standards, including checking for broken or damaged items and reporting them for repair or replacement.
  • Change linens, towels, and other items as required, ensuring fresh and sanitized materials for each guest.
  • Restock room supplies such as toiletries, coffee, tea, and other amenities.
  • Respond to guest requests in a timely and professional manner, providing additional items or services as needed.
  • Maintain a clean and organized cart, ensuring supplies are adequately stocked before each shift.
  • Adhere to health and safety regulations, including proper handling and use of cleaning products, and report any hazards or safety concerns to management.
  • Monitor and maintain cleanliness in hallways, stairwells, public restrooms, and other hotel areas, ensuring an inviting environment.
  • Follow established procedures for handling lost and found items.
  • Ensure confidentiality and security of guest rooms by properly securing doors and reporting any suspicious activity.
  • Report any maintenance issues or damages observed during cleaning to the housekeeping supervisor or maintenance department.

• Collaborate with other hotel departments to ensure a seamless guest experience, including communicating room readiness with the front desk.
• Follow green and sustainability initiatives, such as conserving water and energy during cleaning processes.
• Comply with hotel policies and procedures, including dress code and punctuality.

• ADDITIONAL RESPONSIBILITIES:
  • Any other duties assigned by the direct or indirect Manager is required by the business operations.

EDUCATION and / or EXPERIENCE:

• Previous housekeeping experience in a hotel or similar environment is preferred but not required.
• High school or GED equivalent

TECHNICAL SKILLS AND OTHER REQUIREMENTS:

Ability to work efficiently in a fast-paced environment and complete tasks within established time frames.Strong attention to detail and commitment to cleanliness.Excellent organizational and time management skills.Physical stamina to lift, push, pull, and carry heavy loads, as well as the ability to stand and walk for long periods of time.Ability to work flexible hours, including weekends, holidays, and various shifts.Strong communication skills and a positive attitude toward guests and team members.A commitment to providing excellent service and ensuring guest satisfaction.

WORKING CONDITIONS/ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Moderate to Loud Noise
• Clear vision

• AMOUNT OF TIME - WORK ENVIRONMENT:
  • Wet or humid conditions (non-weather) None
  • Work near moving mechanical parts None
  • Work in high, precarious places None
  • Fumes or airborne particles Under 1/3
  • Toxic or caustic chemicals Under 1/3
  • Outdoor weather conditions 1/3-2/3
  • Extreme cold (non-weather) None
  • Extreme heat (non-weather) None
  • Risk of electrical shock Under 1/3
  • Work with explosives None
  • Risk of radiation None
  • Vibration None

• AMOUNT OF TIME - PHYSICAL DEMANDS:
  • Stand Over 2/3
  • Walk Over 2/3
  • Sit Under 1/3
  • Use hands to finger, handle, or feel Over 2/3
  • Reach with hands and arms Over 2/3
  • Climb or balance 1/3-2/3
  • Stoop, kneel, crouch, or crawl Over 2/3
  • Talk or hear Over 2/3

• AMOUNT OF TIME - LIFTING OR FORCE EXERTED:
  • Up to 10 pounds 1/3-2/3
  • Up to 25 pounds 1/3-2/3
  • Up to 50 pounds None
  • Up to 100 pounds None
  • More than 100 pounds None