The Collections Specialist will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable. In addition, they will support the dealership parts/service personnel with customer related concerns and assist customers with billing inquiries or disputes.

Duties/Responsibilities

Works a daily aging report to address all balances 60+ days outstanding

Inputs ongoing, detailed collection notes in CDK comments

Process credit card payments & apply payments and offsets on customers’ accounts

Assists customers with billing inquiries, account reconciliation & disputes

Serve as contact between fixed operations personnel and customers to resolve issues

Provides requested copies of invoices for payment

Forwards requests for account information change to credit desk

Immediately advises management of disconnected phone, constant busy or other concerns regarding customer contact or disputes

Monitors & process credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedule sending all questionable COV request and back up information to AR manager or Director for override approval/denial. Follows up with customer for collection efforts if override is denied

Performs other related duties to benefit the mission/vision of the organization as assigned by your manager.

INDOTHER