Position Summary:

The Accounts Receivable & Collections Specialist is responsible for managing all accounts receivable processes, ensuring timely and accurate payment application, maintaining customer account integrity, and driving effective credit and collections strategies. This role requires strong analytical skills, intermediate Excel proficiency, and excellent communication abilities to collaborate with internal departments and external customers.

Key Responsibilities:

• Apply daily cash receipts to customer accounts accurately.
• Update AR aging reports using Excel pivot tables and VLOOKUP functions.
• Research and process credit memos, including obtaining necessary approvals.
• Investigate and resolve receivables discrepancies and perform account maintenance.
• Collaborate closely with Customer Service and Sales teams to resolve customer issues.
• Generate and distribute customer statements both digitally and via USPS.
• Conduct collection calls and manage relationships with collection agencies.
• Establish and monitor customer payment plans.
• Process credit card payments securely and efficiently.
• Ensure completion of credit applications prior to setting up new customer accounts.
• Maintain and update customer account information.
• Perform commercial credit checks and reference verification (e.g., D&B).
• Make informed decisions regarding customer credit limits and shipping holds.
• Support digitization and process improvement initiatives within AR.

Skills and Requirements

• 8+ years of experience in Accounts Receivable, Credit, or Collections.
• Intermediate proficiency in Microsoft Excel (Pivot Tables, VLOOKUP).
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively across departments.
• Experience with ERP systems and digital AR tools is a plus.
• Prior experience in a manufacturing environment is a plus.
• Familiarity with commercial credit reporting agencies (e.g., Dun & Bradstreet) a plus.