Essential Functions & Responsibilities:

• Contact past due members through outbound calling campaigns, email, and text messaging.
• Maintain accurate documentation of collection efforts and reasons for delinquency.
• Make payment arrangements to resolve past due loans, including modifications, extensions, and various other options.
• Update addresses, phone numbers, and other contact information.
• Skip trace through various websites, review for repossession referrals on auto loans.
• Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
• Adhere to all federal, state, local and internal laws, regulations, and policies.
• Participate in web-based and instructor led training sessions to assure that appropriate collections calling techniques are developed to respond to new and challenging calling situations.
• Perform other duties as assigned.

Position Specifications

• High school education or GED equivalent.
• Collection and call center experience preferred.

Knowledge, Skills, & Abilities

• Demonstrate behaviors based on credit union values: S.E.R.V.I.C.E.
• Ability to communicate effectively in both verbal and written formats.
• Ability to manage multiple tasks, work in fast-paced environment, and meet deadlines.
• Ability to exercise discretion and good judgment in making decisions and maintain confidentiality of materials handled.
• Ability to be flexible and work under high pressure in a complex environment.

Benefits and Compensation:

• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long-Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.