Job Summary

Bartenders are responsible for positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner. At all times, bartenders are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. Practice the “Guest First – Technology Last” rule. Bartender’s responsibilities also include cash handling, stocking, cleaning and organizing. The Bartender will follow all Hopdoddy standards to ensure that the product is of the highest quality in taste and appearance to satisfy guests and maximize bar revenues. Bartenders are knowledgeable on local craft beers, in-house products and always willing to go above and beyond for guests and fellow team members. Practicing responsible alcohol service, this individual still knows how to have a good time.

Essential Functions

Restaurant Operations:

• Apply consistent focus on the guest by paying close attention to detail in the performance of all tasks.
• Participate in and foster positive team relations with wait team member, bartenders, and management.
• Greet guests when they enter the restaurant and thanks them as they depart.
• When assisting guests, be courteous and professional.
• Provide warm Hopdoddy Hospitality with a smile and eye contact.
• Greet guests, take beverage orders from the restaurant servers or directly from guests.
• Utilize the “Guest Right of Way” always.
• Deliver drinks to guests, or retrieve guest food from the kitchen.
• Takes “To-go” orders from guest and coordinates with kitchen team. When completed, delivers order to guest by visually verifying with the guest that all items are in bag.
• Check identification of guests to verify age requirements for purchase of alcohol.
• Conform to the regulations of the alcohol beverage authority.
• Mix drinks, cocktails and other bar beverages as ordered and in compliance with Hopdoddy recipes and standards to ensure the “perfect drink” every time.
• Use of jiggers when pouring all alcohol.
• Garnish drinks as required by Hopdoddy recipes.
• Arrange bottles and glasses to make an attractive display and merchandise drinks.
• Serve snacks or food items to guests seated at the bar where appropriate. Offers guests waiting for a table a beverage.
• Makes own syrups and sauces following Hopdoddy recipes and standards.
• Demonstrate a thorough knowledge of food and beverage products, menus, specials and “Happy Hour” promotions.
• Take initiative and get creative in resolving guest challenges and involve a manager only when previous methods have been unsuccessful.
• Get ice for all the wells.
• Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests, prepare inventory or purchase requisitions as needed to replenish supplies.
• Prepare garnishes for the drinks, such as wedges and twists of lime, lemon and orange.
• Restock the bar with beer, liquor, wine, glassware, juices, etc. Make sure that everything is at the bar and that there are enough backups for the shift. Note: Always rotate the products. Clean and organize the beer cooler.
• Implements and enforces sanitary practices for food handling, general cleanliness, and maintenance of bar areas.
• Check the draught beers/soda dispensers to make sure they're working and not empty. Restock as needed.
• Get trash cans and towels and make sure that the bar is clean before opening it.
• Prepare stand banks with the proper amount of cash and hand them out at the beginning of each event.
• Learn and utilize operational procedures for POS system and register to efficiently process guest transactions.
• Follow all guidelines for collecting payment, including credit card transactions and proper cash handling.
• Verify bill authenticity.
• Work with managers to perform refunds in accordance with Hopdoddy’s refund policies.
• Continuously verify register drawer to maintain proper balances always.
• Prepare cash and receipts for Supervisor to review; Prepare drops.
• Assist other positions when needed.
• Perform other related duties, tasks and responsibilities as required from time to time.

Performance Management & Personal Effectiveness:

• Models personal excellence and consistency in day-to-day behaviors and accomplishments.
• Follows direction in all delegated tasks and projects.
• Demonstrates a positive attitude and approach to their job.
• Maintains professional relationship with all coworkers.
• Participate in and foster positive team relations with both front and back of the house team member.
• Demonstrates the highest standards and acts as a role model for other team members
• Communicates effectively with leadership team members verbally and in writing when appropriate.
• Shows initiative and sense of urgency in accomplishing tasks and projects.
• Performs multiple tasks effectively and efficiently.
• Works efficiently to meet commitments in a timely manner.
• Stays calm and focused under pressure.
• Remains composed when something unexpected occurs.
• Demonstrates consistency in approach and behavior.
• Comes to work on time ready for the shift and does not leave until the next shift is setup for success.

Minimum Qualifications

• Team Player with a sense of humor.
• At least 21 years of age.
• Completed Front of House Training.
• Experience in a fast-paced environment preferred.
• Previous bartending experience required.
• Must have an active Food Handlers Card and Alcohol Safety Certification.
• Demonstrate good math and communication skills.

Knowledge, Skills and Abilities

• Knowledge of Job
• Initiative
• Adaptability and Flexibility
• Organization and Planning
• Analytical Ability
• Proper Bar Techniques
• Creativity
• Working Relations
• Communication

Physical Requirements

• Must be able to lift 30lbs frequently and up to 55lbs occasionally.
• Position requires standing, bending, and walking the entire workday.
• Must be able work under a high degree of stress on a physical, mental and emotional level; this includes performing work in a fast-paced manner and making timely decisions.

Disclaimer

This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, team member development and compensation. As such, the incumbent may perform other duties and responsibilities as required.