The Timber at Holly Branch is a boutique hotel located in Gatlinburg, TN. The hotel’s on-site restaurant, Stillhouse, offers a variety of casual dining options and drinks. This position will be based at Stillhouse, located within The Timber at Holly Branch.

The Bartender is responsible for preparing and serving drinks, entering and managing orders in the point-of-sale system, delivering beverages and food as needed, providing excellent customer service, and maintaining a clean, safe, and well-stocked bar.

This is a part-time position with a mostly evening schedule Thursday-Sunday. This position is anticipated to begin in mid-March. Free employee parking is available onsite!

Duties & Key Responsibilities

Guest Service & Hospitality

• Provide exceptional customer service in a fast-paced environment.
• Take and enter accurate food and beverage orders; check guest IDs for legal drinking age.
• Prepare drinks, pour beverages, and recite menu items and specials.
• Up-sell menu items to maximize food and beverage revenues.
• Maintain composure while managing large groups; provide attentive, polite service.
• Accommodate special requests and ensure guest satisfaction by responding promptly.
• Assist with greeting/seating, refilling glasses, and food delivery as needed.
• Support operations across all dining establishments.

Bar Operations

• Clear and reset tables; assist with cleaning and preparation for service.
• Set up and maintain bars, including glassware, garnishes, and chilled beverages.
• Maintain cleanliness, organization, and security of bar and storage areas.
• Manage bar inventory and properly store perishable items.
• Complete closing paperwork, cash handling, and follow opening/closing checklists.
• Follow routines to maintain operational standards and ensure all equipment is shut down.

Professional Standards & Team Responsibilities

• Maintain professional appearance, behavior, posture, and hygiene.
• Attend required staff, safety, and training meetings.
• Perform other duties as assigned to support team and overall guest needs.

• High School Diploma or GED equivalent (preferred).
• 1-2 years previous bartending experience (required).
• Previous serving or food preparation experience (required).
• Must be at least 18 years old (required).
• Current valid ABC license, or willing to obtain within 60 days of employment (required).
• Current valid ServSafe certification or willing to obtain within 30 days of employment (required).

Knowledge/Skills/Abilities:

• Good verbal communication skills.
• Ability to read, write and speak the English language fluently to interact with guests, the public and other team members.
• Ability to work under pressure.
• Interpersonal skills to provide overall customer satisfaction.
• Ability to work weekends, evenings, and holidays.

Physical Requirements: Must be able to bend, stoop, climb stairs, twist, kneel, climb, lift, push, and pull items weighing up to 50lbs. Must be able to stand and continuously move throughout the workday.

E-Verify

The Timber at Holly Branch participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.