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Position Description: Position Title: UCF Liaison

Department: Lifestyles

FLSA: Hourly Non-Exempt

Supervisor: Lifestyles Director

Supervises: Concierge

About Our Mission

At Legacy Pointe at UCF, our mission is grounded in a simple and meaningful purpose: to brighten lives through lifelong enrichment, supported by our partnership with the University of Central Florida. Everything we do is built around that vision. Our community was created on the belief that older adults deserve to live with dignity, connection, opportunity, and joyevery single day.

As a Life Plan Community, we provide a full continuum of care, from independent living to assisted living and memory care, all the way to skilled nursing. Our culture is shaped by hospitality, service, and accountability, and our affiliation with UCF enhances what we offer through lifelong learning, intergenerational opportunities, and innovative programming.

Legacy Pointe is a modern, welcoming community where people feel seen, valued, and cared for. Whether someone is participating in a wellness program, engaging in a cognitive activity, receiving compassionate support, or enjoying a meaningful moment of connection, our priority is always their comfort, dignity, and quality of life.

Why People Choose Legacy Pointe

Joining Legacy Pointe means becoming part of a team that appreciates your work and supports your well-being. We want you to feel equipped, encouraged, and valued in your role.

Full-time employees receive access to a comprehensive benefits package that includes:

Medical, dental, and vision insurance
Company-paid Basic Life Insurance
Short-term disability options
401(k) retirement plan
Paid time off that grows with tenure
Eight paid holidays annually
Scholarship programs for employees and dependents
Recognition programs, including milestone awards and annual celebrations
Employee discount program with savings on attractions, travel, and entertainment
Annual staff appreciation events

Work That Makes a Difference

Working at Legacy Pointe at UCF is meaningful because your role directly connects our community with the University of Central Florida, creating opportunities that enrich the lives of our residents and strengthen our unique partnership.

As the UCF Liaison and Concierge Coordinator, you play a key role in fostering engagement, connection, and experience. Your work bridges generations, bringing educational, social, and cultural opportunities into our community while also ensuring our Concierge services run smoothly and effectively.

Your efforts help create a vibrant and engaging environment where residents can continue learning, connecting, and participating in meaningful experiences. At the same time, you provide structure and leadership to the Concierge team, ensuring residents, families, and guests receive consistent, professional, and welcoming service.

You serve as both a connector and a leader, building relationships, coordinating experiences, and supporting daily operations that contribute to the community's overall success.

There is a purpose here. There is a connection here. And there is a place for you at Legacy Pointe.

UCF Liaison Position Summary

The UCF Liaison and Concierge Coordinator serves as the primary point of contact between Legacy Pointe at UCF and the University of Central Florida, fostering meaningful partnerships and engagement opportunities for residents. This role is responsible for coordinating UCF-related programming, events, and experiences that enhance resident life and strengthen the communitys connection to the university.

In addition, this position oversees the daily operations of the Concierge desks and team, ensuring a high level of service, organization, and responsiveness. The role anticipates the needs of residents, visitors, and staff while maintaining efficient front-of-house operations.

This position plays a critical role in creating an engaging, well-coordinated, and service-driven environment that supports Legacy Pointe at UCFs commitment to Hospitality, Service, and Accountability.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelors Degree or equivalent in Hospitality, Management, Business Administration, Communication, Healthcare Management or a related field from UCF preferably
Experience in customer service environment, preferably in a senior living setting.
Strong connection with the University of Central Florida. Must understand the inner workings of UCF campus activities and departments.
Strong understanding of industry-specific regulations, policies and protocols( CCRC and University)
Excellent interpersonal skills and the ability to work effectively with individuals at all levels within the organization
Professional demeanor, discretion and the ability to maintain confidentiality when required
Strong problem-solving and decision-making abilities
Proficiency in MS Office Suite and other relevant software applications

Important Notice: Applicants for this position will be required to complete a background screening through the Care Provider Background Screening Clearinghouse, per House Bill 531 (2025). Learn more here: https://info.flclearinghouse.com

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