Job Title: Front Desk Concierge

Department: Property Management
Location: Florida
Reports to: Community Association Manager (CAM) / Onsite Manager
Revision Date: July 14, 2026

Position Overview

The Front Desk Concierge serves as the first point of contact for residents, guests, vendors, and visitors within assigned condominium and homeowners' associations. This position provides exceptional customer service, manages front desk operations, supports community security procedures, assists with resident requests, and ensures a welcoming and professional environment for residents and visitors.

The Front Desk Concierge works closely with the Community Association Manager and onsite management team to support daily community operations, coordinate communications, maintain accurate records, and assist with administrative tasks. This position plays a key role in enhancing resident experience by providing responsive, courteous, and efficient service while following association policies, procedures, and company standards.

Core Responsibilities

• Serve as the primary point of contact for residents, guests, vendors, contractors, and visitors entering the community or association facility.
• Provide professional, courteous, and responsive customer serviceat all times.
• Answer incoming calls, respond to resident inquiries, and direct requests to theappropriate departmentor team member.
• Maintain a professional and welcoming front desk presence whilemonitoringlobby and reception areas.
• Verify and document visitor, vendor, contractor, anddeliveryaccessin accordance withcommunity procedures.
• Assistwith enforcing building access, guest registration, and security protocolsestablishedby the association.
• Maintain visitor logs, incident reports, package records, and other required documentation.
• Receive, organize, and distribute resident packages, deliveries, and community correspondence.
• Notify residents of deliveries, visitors, maintenance activities, and community updates asrequired.
• Assistresidents withgeneral questionsregardingcommunity procedures, amenities, events, and association services.
• Create andsubmitwork orders or service requests for maintenance concerns through CINC Association Management software or applicable systems.
• Assistwith resident communications, newsletters, notices, and community announcements.
• Support the Community Association Manager with administrative tasks, filing, recordkeeping, and document organization.
• Assistwith preparation and distribution of meeting notices, forms, and community materials.

• Coordinate communication with vendors, contractors, and onsite personnel.
• Monitorcommon areasandreportmaintenance, safety, security, or operational concerns to management.
• Assistwith amenity reservations, access control procedures, and community event coordination.
• Maintain confidentiality of resident information, Board communications, and association records.
• Follow association governing documents, community rules, safety procedures, and company policies.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previouscustomer service, hospitality, front desk, administrative, or property management experience preferred.
• Experience working in a condominium, homeowners' association, hotel, residential community, or hospitality environment preferred.
• Proficiencywith Microsoft Office Suite and computer-based communication systems.
• Experience with CINC Association Management software or property management software preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to remain professional, courteous, and composed when handling resident concerns or challenging situations.
• Strong organizational skills and attention to detail.
• Ability tomaintainconfidentiality and exercise sound professional judgment.
• Ability to work independently and effectively in a community environment.

Key Skills

• Customer Service Excellence

• Resident Relations
• Front Desk Operations
• Community Association Support
• Visitor & Access Management
• Communication Skills
• Conflict Resolution
• Administrative Support
• Recordkeeping & Documentation
• Package & Delivery Management
• Problem Solving
• Attention to Detail
• Professionalism
• Confidentiality
• Microsoft Office
• CINC Association Management Software
• Safety Awareness
• Team Collaboration
• Hospitality & Resident Experience

Work Requirements

• Ability to sit, stand, and work at a front desk/reception area for extended periods.

• Ability to communicate effectively with residents, guests, vendors, and management personnel.
• Ability toworkassigned schedules, including weekends, holidays, evenings, or extended hours asrequired.
• Ability to remain alert and attentive whilemonitoringaccess points andcommon areas.
• Ability towalkcommunity areas and conduct basic visual inspections asrequired.
• Ability to lift and move packages or office materials up to 25 lbs.
• Valid driver's license and reliable transportation preferred.