BERT OGDEN MERCEDES BENZ SERVICE TECHNICIAN

Address: 111 TX-499 Loop Harlingen, TX 78550

POSITION TITLE:
Service Technician

DEPARTMENT:
Service

REPORTS TO:
Service Manager

PURPOSE:
The General Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her.

ESSENTIAL DUTIES:
-Receive repair orders from dispatcher and take to stall area.
-Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
-Diagnose cause of any malfunction and perform repair.
-Communicate with parts department to obtain needed parts.
-Save and tag parts if the job is under warranty or if requested by the customer.
-Examine the vehicle to determine if additional safety or service work is required.
-Advice service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
-Document work performed.
-Road-test vehicles when required or refer to the test technician, keeping in mind that customers’ vehicles should not be used for personal errands.
-Supervise work of any apprentice technicians as assigned. Attend factory-sponsored training classes. Keep abreast of factory technical bulletins.
-Ensure that customers’ cars are kept clean. Keep shop area neat and clean and be able to account for all dealership-owned tools at all times.
-Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.

QUALIFICATIONS:
*High school diploma or the equivalent.
*Ability to read and comprehend instructions and information.
*ASE certification preferred.
*General mechanical skills.
*Valid Texas driver’s license and good driving record.
*Manual dexterity.
*Good Judgment.

JOB REQUIREMENTS:

*Must be 21 years old or older

*Must pass a drug test

*Must pass a background screening