Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline and continuous improvement.

We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in sales and servicing products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty. Who we are and how we do business is defined in our Core Values, Vision and Mission statements.

BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long- and Short-Term Disability Insurance
• 401(k)
• Life insurance
• Critical Illness
• Hospital Indemnity
• Accident Insurance
• Paid vacation for full time employees
• Employee discount on cars, parts, and service
• Drug Free Work Environment
• We’re passionate about our culture

RESPONSIBILITIES:

• Diagnose and Repair: Identify and troubleshoot vehicles using diagnostic tools and software. Perform necessary repairs, replacements, or adjustments to restore functionality.
• Maintenance: Conduct routine maintenance, such as oil changes, tire rotations, brake inspections, and other preventative measures, to ensure equipment remains in good working condition.
• Field Service: Travel to customer sites to perform on-the-spot repairs and maintenance. Ensure all necessary tools, parts, and equipment are available for efficient service delivery.
• Customer Interaction: Communicate effectively with customers to understand their concerns, explain repairs, and provide updates on the status of their equipment.
• Documentation: Maintain accurate records of all services performed, including work orders, parts used, and time spent on each task. Ensure all paperwork is completed and submitted in a timely manner.
• Safety Compliance: Adhere to all safety regulations and protocols while performing repairs and maintenance. Ensure that all work is conducted safely to prevent accidents and injuries.
• Inventory Management: Monitor and manage inventory levels of parts and tools. Order replacements as needed to ensure that service operations are not interrupted.
• Training and Development: Stay updated on the latest technology, tools, and industry best practices. Participate in ongoing training to enhance skills and knowledge.
• Responsibilities: Must be on time for mobile appointments. May require working on weekends and after hours.

Requirements

• High school diploma or equivalent
• At least 2 years of experience as an auto technician
• Knowledge in all aspects of automotive repair and maintenance
• Fast, eager learner and team player
• Excellent written and verbal communication skills
• Strong customer service skills
• Computer skills and willingness to learn new problems
• Ability to operate electronic diagnostic equipment
• Clean driving record & valid driver’s license
• Willing to submit to a background check and drug screen prior to employment.
• Valid driver's license and clean driving record that is acceptable to our policies.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Pack Auto Group and its employees.