Job Data

Job Title: Service Technician

Department: Service Department

Supervisor: Service Manager

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Results Areas

• Service Department Operations
• Customer Service

Major Duties and Responsibilities

1. Service Department Operations

• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer / Manager / Shop Supervisor.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair, and customization work in accordance to factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Notify Service Writer / Manager / Shop Supervisor of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

2. Customer Service

• Minimize come-backs and deal with them promptly and satisfactorily when they do occur.

3. Other Duties

• As Assigned

Supervisory Responsibilities

• None

Qualifications

• Completion of a factory authorized formal training program such as MMI Service School or equivalent work experience.
• Current Motorcycle license.
• Current Inspection license.

Job Requirements

• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 15 days of hire. See list of required tools below.

Physical Demands

• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 45 lb. of material.
• Frequently requires the ability to balance and push an 900 lb. motorcycle.

Working Conditions

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

Required Tools

GENERAL TOOLS

Screwdriver Sets

• Flat #1, 2, 3, 4
• Phillips #1, 2, 3, 4
• Posi-Drive #1, 2, 3, 4
• Angle Driver (for carb adjust)

Pliers Sets

• Common
• Vice Grip
• Needle Nose
• Sidecut
• Channel Lock
• Hose Clamp Crimpers
• Snap ring - Small to Large (Straight 45 & 98 degree)

1/4” Ratchet Set

1/4” Extension Sets

• 2” to 6” Straight
• 1” to 8” Wobble

1/4” T-handle

1/4” Air Ratchet

1/4” Drive Socket Sets

• 1/4” to 1 1/2” 6 & 12 point (shallow & deep)
• 1/4” to 1 1/2” 6 & 12 point (wobble socket)

3/8” Ratchet Set

3/8” Extension Sets

• 2” to 12” Straight
• 1” to 12” Wobble

3/8” T-Handle

3/8” Air Ratchet

3/8” Drive Socket Sets

• 3/8” to 3/4” 6 & 12 point (shallow & deep)
• 3/8” to 9/16” 6 & 12 point (wobble socket)

Spark Plug Sockets

• 18mm & 13/16

3/8” Drive Allen Sockets

• Straight & Ball Sockets (short & long)
• 3/16” to 3/8” Long 6mm

Crows Foot Set

• 3/8” to 1 1/8”

Torx driver bit set

• Up to & including # 40 & 45

Torque Adapter Set

• 3/8 to 3/4

1/2” Ratchet Set

1/2” Extension Sets

• 2” to 12” Straight
• 1” to 12” Wobble

1/2” T-handle

1/2” Drive Socket Sets

• 3/8” to 1 1/2” 6 point shallow

Hand Impact Driver & Bits

Air Impact Wrenches

• 3/8” & 1/2

Torque Wrenches

• 3/8” to 288” lb.
• 3/8” to 75” lb.
• 1/2” to 288” lb.

Combination Wrenches

• 1/8” to 1 1/2”
• 19mm & 12 mm

Line Wrenches

• 1/4”, 5/16”, 3/8”, 7/8”

Crescent Wrenches

• 4”, 6”, 8”, 10”, & 12”

Allen Wrenches

• 1/16” to 7/16”

Ball Peen Hammers

• 2,4,8,12,16, & 28 oz.

Brass Hammer

Dead Blow Hammer Set

Plastic Tip Hammer Set

Punch & Chisel Set

Complete Set of Metal Files

• File Handles
• Thread Files
• Jewelers Files

Feeler Gauge

• Flat & Wire Type

MISC TOOLS

Safety Glasses

Drill Bits - All to 1/2”

• Number, letter, fractional

Hacksaw With blades

3/8” or 1/2” Drill

Pop Rivet Gun

Flashlight

ELECTRICAL

Digital multi meter

• 10 amp scale
• 300 ma scale

Test Light

Jumper Leads

• 3 ea (14 Gauge W/30 amp clips 24” long)

Timing Light

ENGINE

Piston Ring Compressor

Dial Calipers

Micrometer Set

Small Hole Gauges

Telescoping Gauges

Steel Rule

6” Machinists Square

CHASSIS

Wheel Bearing packer

Spoke Wrench

Valve Core Tool

6” dial vernier

Plumb bob

Six 24” Bungi cords

Belt tension gauge

• (HD35381)