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Job Title………………….

Service Technician

Department……………...

Service Department

Supervisor……………….

Service Director / General Manager

Summary Description

Assemble, repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles, specifically motorsports vehicles, as close to the allotted time schedule as possible with excellent quality.

Key Result Areas

· Service Department Operations

· Customer Service

Major Duties and Responsibilities

1)

Service Department Operations

· Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.

· Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.

· Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

· Accept work assignments from Service Writer/Manager.

· Request parts for the job as early as possible when needs become known.

· Perform service, repair and customization work in accordance to factory specifications.

· Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.

· Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.

· After job is finished ensure proper completion and filing of paperwork.

· Keep work areas as clean as possible and assist others with maintaining shop cleanliness.

· Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

2)

Customer Service

· Minimize come-backs and deal with them promptly and satisfactorily when they do occur.

· Keep customers’ vehicle cleaner that when it was dropped of.

3)

Other Duties

· All other duties as assigned.

Supervisory Responsibilities

· No Supervisory Responsibilities

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all interactions with customers and employees.

· Be prompt and available for flexible scheduling.

· Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

· Focus on quality.

Qualifications & Job Requirements

· Completion of a factory authorized training program such as MMI Service School or equivalent work experience

· Current Motorcycle license.

· Service Technicians need both basic and special tools to properly diagnose and service our products.

Physical Demands

· The noise level in the work environment is usually loud.

· Requires the use of both hands.

· Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50 lb. of material.

· Frequently requires the ability to balance and push a 1,000 lb. motorcycle.

Working Conditions

· Frequently works near moving mechanical parts.

· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

· Occasionally, exposed to exhaust fumes or other airborne particles.