OBJECTIVE AND POSITION SUMMARY

The Human Resources Generalist I role will perform tasks and duties that support the overall compliance of the Human Resources Department and help ensure that the department is effectively meeting company policies and procedures, state, federal, local laws, and statutes. This position will maintain strict confidentiality and a high degree of integrity.

SPECIALIZATIONS

• Proficiency in computer software systems (Microsoft Office Suite – Excel/Word/PowerPoint)
• Excellent written and verbal communication competency
• Fantastic Customer Service/Care
• Ability to work effectively under pressure and ambiguity
• Prior experience working with ADP workforce preferred

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

• Provides excellent customer care to assigned programs
• Reviews and submits forms and documents to Payroll from multiple departments
• Processes unemployment claims timely and attends hearings as needed
• Conducts in-person and virtual audits, interviews, and investigative inquiries
• Performs extensive data gathering, analysis, and entry
• Compiles accurate team metrics, generates reports and surveys
• Composes Human Resources correspondence (Certified letters/Memos/Agreements)
• Processes and responds to inquiries through the CPLC Ticketing System from multiple programs
• Liaises with employees, managers, directors, VPs, and/or SVPs from various departments
• Presents Human Resources trainings to employees based on CPLC policies, EEOC and DOL requirements
• Answers emails, phone calls, and mail in a timely manner. And conducts exit interviews
• Handles New hire info and/or recruiting initiatives (outside of Talent Acquisition responsibilities)
• Takes initiative to improve all current processes, policies, procedures, and systems used by the Employee Culture Team
• Provides compliance information from federal and state regulations concerning employment laws to programs
• Recommends new approaches, policies, and procedures to cause continual improvements
• Communicates and interprets policies, procedures, and regulations to departmental leaders and employees
• Perform other duties as assigned

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education /Background:

• A bachelor's degree in Human Resources, Business Administration, or a related field,
  Two years of Human Resources experience, either gained through an internship or entry-level role, and a strong understanding of employment laws and regulations.
• Equivalent combinations of education and experience may be considered to meet the qualifications for this position.
• Bilingual in English/Spanish preferred.