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TSA Service Account Specialist I (CORP)
TSA Service Account Specialist I (CORP)
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TSA Service Account Specialist I (CORP) in Phoenix, Arizona at Climatec LLC
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Job Description
about Climatec
For over 40 years, Climatec has steadily invested in their people, technology, and services to be a trusted business partner for building solutions. As part of the Bosch Building Technologies Integrator Business in North America, Climatec is one of the leading providers of building technologies and energy solutions in the nation – delivering results for thousands of customers, every day. Climatec’s strategic business partners include the world’s leading suppliers of building automation, security, life safety, and energy efficiency technologies.
about Bosch
The Bosch Group is a privately held supplier of innovative technology and services with over 400,000 associates worldwide. Its unique private ownership structure was established to promote entrepreneurial freedom and long-term business focus. Bosch’s operations serve millions of customers across four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
Levels:
- Level I – Must be able to achieve many objectives of this position. Requires some amount of timely supervision to ensure the proper tasks are being accomplished and that communication is adequate, timely, in the correct manner (i.e. verbal, written, email, etc.)
- Level II - Consistently achieves all the objectives of this position. This individual also provides mentoring and direct day-to-day supervision to level I positions.
- Senior - Highly experienced in the position. Has advanced skills at laying out and managing others. Has a good understanding of the mechanical and electrical systems in a building and how controls and special systems integrate to them. Understands basic theory behind building systems operations and can assist in troubleshooting both installation and operation.
Job Duties & Responsibilities:
- Provide document production assistance using Word, Excel, and PowerPoint as needed.
- Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely response.
- Engage with service customers to ensure Climatec consistently exceeds commitments.
- Follow up on customer issues promptly, ensuring timely and accurate communication.
- Keep the service management system updated and employ it to achieve maximum productivity.
- Review Technical Service Agreement (TSA) documents and prepare bookings for internal and external purposes.
- Ensure the comprehensive scope of the TSA is executed and scheduled appropriately.
- Assist in creating and closing out service agreement service orders.
- Manage the scheduling of technicians for all service agreements efficiently.
- Coordinate with the Service Coordinator(s) to oversee day-to-day scheduling for emergency and Time & Material (T&M) calls.
- Identify pull through work opportunities and coordinate with sales and/or service coordinators for documentation, pursuit, and booking.
- Track costs for each contract and ensure budget and forecast goals are achieved.
- Assist with service agreement financials as applicable
- Work closely with the Collections department and other employees as required to ensure timely collections for service agreement invoices.
- Coordinates with service sales as applicable for TSA renewal and escalation
- Pays strong attention to detail as it pertains to duties assigned
- Additional duties as assigned
Skills & Qualifications:
Minimum Qualifications:
- Minimum of high school diploma
- Intermediate proficiency with Windows applications, primarily Word, Excel, PowerPoint, and Outlook
- 1+ year in office management and/or administrative support role
- 1+ year working experience with strong business/customer service/support acumen further facilitating and executing excellent organization skills, accuracy, and dependable work habits
- Pays strong attention to detail
- Ability to perform under difficult conditions, such as simultaneous deadlines
- Ability to plan work and sequence priorities
- Ability to take and direct customer calls for assistance, information, complaints, etc.
- Demonstrated ability to empathize with others' perspectives and creatively resolve issues to achieve positive outcomes and satisfaction for customers and employees.
- Clear and concise communication skills, both verbal and written.
Preferred Qualifications:
- An associate’s degree in a relevant field (business administration, customer service, or a related technical field)
- Preferred advanced knowledge in Excel
- Coins, Service Trade software experience
- A strong business and financial awareness
Essential Job Functions
- Be able to lift and carry drawings, personal computers, material, etc.
- Be able to spend a significant amount of time sitting
Employee Benefits:
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- 401K w/ company match
- Life/AD&D/LTD
- Paid Vacation/Sick/Holidays
- Employee Assistance Program
- Pet Insurance
Additional Information:
Location Disclaimer:
This role is primarily remote and based in Phoenix, AZ. We welcome a hybrid work schedule for candidates located in Phoenix, allowing a blend of remote and on-site work. For candidates not based in Phoenix, a fully remote work arrangement is available. We are committed to supporting flexible work options to accommodate diverse needs and locations.
Equal Employment Opportunity Statement
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Equal Opportunity Employer, including disability / veterans.
All your information will be kept confidential according to EEO guidelines.
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Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at 602-944-3330 or email talentacquisitionteam@climatec.com. Please note our HR representatives do not have visibility of application or interview status.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.