Are you a dynamic leader with a passion for excellence in property management? Join Management Services Corporation (MSC), one of The Caton Companies, where your skills and experience will make a real impact! As our Maintenance Supervisor, you'll lead a dedicated team to ensure top-notch maintenance and resident satisfaction in a fast-paced, rewarding environment. If you’re ready to take your career to the next level and be part of a company that values your contributions, we want to hear from you! MSC, a leader in the apartment industry, is dedicated to delivering exceptional living experiences and top-tier service to our residents. We pride ourselves on fostering a dynamic and supportive work environment.

We are growing in the Richmond market! We are looking for an experienced and driven Maintenance Supervisor to lead our maintenance team at a convention apartment community in Richmond, Virginia. The successful candidate will be responsible for ensuring exceptional resident satisfaction, optimizing service processes, and driving team performance.

Key Responsibilities:

• Oversee daily maintenance operations to ensure resident satisfaction and operational efficiency.
• Lead, mentor, and develop a team of service professionals to achieve performance goals.
• Manage service schedules, workflow, and resource allocation effectively.
• Implement and monitor service policies, procedures, and best practices.
• Handle resident inquiries, complaints, and escalations promptly and professionally.
• Monitor and analyze service performance metrics to identify areas for improvement.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Maintain accurate records of service activities, budgets, and reports.
• Drive continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

• Excellent communication skills

• Professional, courteous and positive personality

• Knowledge of apartment facilities management normally acquired by supervisory experience in facilities and or property management including one year on-site facilities management experience.

• EPA Certification for CFC’s

• Management & Supervisory duties

• Plumbing and electrical experience

Required Education and Experience

• High School diploma plus 3 years of apartment maintenance experience

• EPA Certification for CFC’s

Preferred Education and Experience

• Supervisory Experience.

• CPO Certification a plus

The Benefits

• Competitive Compensation Package, including quarterly bonuses based on property performance

• Comprehensive Health, Vision and Dental Insurance

• FSA Program

• 401K Program with 4% company match

• 8 Paid Holidays plus personal floating holiday

• 120 hours of accrued Paid time Off (PTO) the first year

And more…

Employment is conditional on satisfactorily completing all pre-employment requirements including background and drug screen. Starting salary depends upon prior work skills and experience.

Equal Opportunity Employer

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