Security Manager at The Broad – Los Angeles, California

THE BROAD

The Broad’s mission is to make contemporary art accessible to the widest possible audience. Founded in 2015 on Grand Avenue in downtown Los Angeles by philanthropists Eli and Edythe Broad, the museum offers free general admission and presents an active Program of special exhibitions and innovative live events, all within a landmark building designed by Diller Scofidio + Renfro. Welcoming around 900,000 visitors per year, The Broad is a bustling public space and serves as home to the Broad collection, one of the world’s leading collections of postwar and contemporary art, which continues to grow as new artists and artworks are added. The museum is also the headquarters of The Broad Art Foundation’s worldwide lending library, which has been loaning collection works to museums around the world since 1984. An expansion of the museum will open before the 2028 summer Olympics in Los Angeles, creating even greater public access.

ABOUT THE POSITION

In support of The Broad’s mission, the Security team implements and continuously evolves a safety program to protect visitors, staff, artwork, and the facility. Working in close collaboration with the Visitor Experience team, Security champions the museum’s mission by helping to create access to the widest possible audience. The Security team strives to create a welcoming, inclusive environment for all visitors in support of The Broad’s mission-focused, best-in-class visitor experience program — modeling exemplary standards of service, leadership, and engagement both inside and outside the galleries. Reporting to the Director of Security, the Security Manager supports the execution and day-to-day operations of this program.

DUTIES AND RESPONSIBILITIES

Operations

• Support the Director of Security in overseeing the daily operations of the Security team.
• Creates and maintains a secure environment through effective, personable, and empathetic enforcement of security and safety policies and procedures, championing access for the widest possible audience while ensuring a welcoming, inclusive experience that reflects The Broad's exemplary standards of service, leadership, and engagement both inside and outside the galleries.
• Manages Security team in the absence of the Director of Security.
• Supports the Director of Security in the day-to-day security operations, including supervising security supervisors and coordinating with contract security vendors to ensure alignment with museum standards.
• Sets and reinforces de-escalation as the standard approach for addressing security concerns, working to resolve incidents calmly, safely, and effectively.
• Responds to security incidents using de-escalation techniques and sound judgment to ensure safe and effective resolution.
• Implements and reinforces security best practices across the Security team, staying apprised of industry trends and informing the Director of Security accordingly, while ensuring the highest standards of conduct, appearance, and performance are consistently met.
• Continuously evaluates the effectiveness of security policies, procedures, operations, and equipment and, in consultation with the Director of Security, develops and implements improvements as needed.
• Uses and manages the organization’s CCTV, access control/intrusion detection, and fire/life safety systems.
• Collaborates with the Director of Security on budget development and management.
• Conducts audits of security programs to ensure compliance with applicable policies and statutes.
• Conducts periodic safety inspections of security equipment and security assessments of museum facilities and grounds.
• Supports workplace violence prevention efforts, including training, incident response, and command compliance with applicable policies and regulations.

Incident Response

• Provides first aid services as needed for visitors and staff.
• Leads incident response efforts, including conducting investigations of visitor and staff complaints, and other security-related incidents.
• Positively responds and addresses security concerns from visitors and museum staff in a timely manner while developing and maintaining positive relations with visitors, staff and management.
• Prepares clear, accurate, and timely incident and investigative reports.

Training

• Develops and administers safety and security training for Broad staff and works with contract security vendors to support alignment with museum safety and security standards.
• Provides ongoing training and development to the security officers to ensure alignment with The Broad mission and with industry standards and practices.
• Actively mentors security staff to embody the museum’s values of welcoming, inclusive visitor engagement, modeling exemplary standards of service and professionalism both inside the galleries and outside, and fostering a shared commitment to championing The Broad’s mission across the Security team.
• Ensures security staff complete required ongoing training, including visitor engagement, equity training, and safety and security protocols, in alignment with the museum’s mission-focused visitor experience standards.

Additional duties as assigned.

EXPERIENCE AND QUALIFICATIONS

Professional Background

• High school diploma or equivalent required; minimum of 5 years of supervisory experience in security, military, or law enforcement.
• Knowledge of security and emergency protocols.
• Basic knowledge of data networks, cabling/connectivity, and desktop/server hardware and software, including troubleshooting, and configuration.
• Experience protecting high-value or cultural property is strongly preferred.

Leadership and Interpersonal Skills

• Demonstrated ability to lead, supervise, motivate, and develop staff and external service providers.
• Strong judgment, problem-solving, conflict resolution, and decision-making skills.
• Ability to handle tense or challenging interactions with composure and demonstrated experience utilizing de-escalation techniques. Experience modeling this approach for a team.
• Excellent communication skills, with the ability to interact effectively and professionally with all audiences and maintain a positive yet firm approach in high-stress situations.
• Ability to build and maintain effective working relationships across a large, diverse organization.
• Strong organizational skills, with the ability to manage multiple priorities and operate effectively in a fast-paced environment.

Visitor Experience & Cultural Competency

• Passion for The Broad’s mission to create access to art for the widest possible audience, and understanding of the role Security plays in fulfilling this mission.
• Proven experience in visitor-facing or customer service roles, with a strong commitment to delivering a welcoming and inclusive experience.
• Demonstrated cultural awareness and sensitivity in all interactions, with a commitment to fostering an equitable, inclusive, and accessible environment for staff, vendors, and visitors.
• Demonstrates integrity, professionalism, and respect in all interactions, consistently modeling high standards of engagement.

Technical and Operational Requirements

• Strong writing and computer skills in Microsoft Office, with the ability to prepare reports, documentation, and communications.
• Valid First Aid and CPR certification by the American Red Cross or be able to obtain within 90 days of hire.
• Ability to pass federal, state, and city security clearances.
• Valid driver's license and ability to drive as needed to support incident response, operational needs, and secure transport coordination.
• Experience operating CCTV, access control/intrusion detection, and fire/life safety systems.
• Must be available to respond to after-hours incidents and alarm activations, including nights, weekends, and holidays, as needed.

Additional Qualifications

• Multilingual skills are strongly preferred to support audience interactions and engagement.

PHYSICAL REQUIREMENTS

• Performance of essential functions requires regular mobility including walking, climbing stairs, and standing for extended periods, both indoors and outdoors in varying weather conditions.
• Work may require strenuous physical activity related to responding to emergencies or alarms.
• Must be able to remain stationary as well as frequently move around public areas of the museum for extended periods of time, including outdoor deployments at ticketing and public-facing areas of the museum managing visitor arrivals in various weather conditions.
• The Broad is committed to providing reasonable accommodations to qualified individuals with disabilities and welcomes conversations about access needs related to this role.

WORK ENVIRONMENT

Work is performed both inside the museum and outdoors. This role requires both remaining stationary as well as frequently moving about the museum galleries to assist visitors through the museum, protect the safety of the artwork, answer questions, and provide a range of information to visitors.

SCHEDULE

The work schedule for this position involves evening and weekend hours, including some holidays.

PAY RANGE

$80,000 - $100,000 annually, based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.

BENEFITS

• Medical, Dental, and Vision.
• Employer paid short-term disability, long-term disability, and basic life insurance.
• 401(k) up to 4% match, with immediate vesting.
• Additional generous 5% retirement contribution to eligible employees.
• Accrued vacation, sick, volunteer days, and a floating holiday.
• Free parking or free LA Metro pass or bike/walk stipend.
• Discount at The Shop at The Broad, and at local eateries.

ADDITIONAL REQUIREMENTS

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference checks.

TO APPLY

Please submit your resume and letter of interest. We will only contact candidates selected for further consideration. No phone inquiries please.

EQUAL OPPORTUNITY EMPLOYER

The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience.

Reasonable accommodation will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.

Statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the job.