Position Community Service Supervisor Reports to Community Manager and Regional Service Manager:

POSITION SUMMARY:

The Community Service Supervisor performs general and/or specialized maintenance and repairs, applies proficient skills in several maintenance trade disciplines, supervises a team of maintenance technicians and assistants, manages a budget for the most cost effect practices, and provides supervision, training, and development for assigned associates. In addition, and along with the Community Manager, the Community Service Supervisor is responsible for overseeing the physical property, general maintenance repairs, unit make-readies, preventative maintenance, and construction or rehabilitation projects for the apartment community.

JOB SPECIFIC COMPETENCIES:

• Provides service to residents in a prompt, courteous, and professional manner
• Establishes emergency maintenance on-call and daily work schedules for maintenance staff and meets with the Community Manager daily to report on the status of all scheduled work orders
• Follows up on work assignments for efficiency and thorough completion
• Instructs staff on and enforces work policies and procedures, safety procedures, and the use and maintenance of equipment and maintains on-site safety binder
• Makes regular inspections of the community, notifies management of problems and recommends solutions
• Can identify and correct hazardous property conditions that could place the property in a liable position
• Utilizes a preventative maintenance program to minimize the cost of maintenance and downtime of equipment and units by maintaining an adequate inventory of all parts, tools, and equipment
• Obtains competitive pricing on purchases maintains control through purchase orders, oversees contract labor, and orders materials as needed and approved by the Community Manager
• Assists Community Manager in preparation of annual budget to maximize income, control expenditures and maintain financial objectives to meet pre-determined budgetary goals

POSITION QUALIFICATIONS:

Education:

• High School Graduate or General Education Degree (GED) for consideration
• Some colleges or trade schools preferred

Certificates and Licenses:

• HVAC/Freon Recovery Certification
• CPO (Certified Pool Operator) and EPA Universal certificates preferred
• Valid Driver’s License

Experience/Specialized Knowledge:

• Minimum of three (3) years related experience
• Knowledge of a variety of skilled trades, including elements of construction/installation, uses, repair, and maintenance including minor carpentry, minor plumbing, mechanical and electrical, household appliances, framing and finishing walls, doorways, roofs, and other elements of wooden structures, installing and repairing sinks, drains, and toilets, inspecting, cleaning and lubricating mechanical parts of equipment and may do basic welding and metal work

Other Requirements:

• Completion of in-house training within the first 90 days of employment
• Enjoy the work that they do demonstrate a pleasant demeanor on the job and show a desire for success
• Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others

The Community Service Supervisor is required to assist in special projects or activities designated by the Company or in the absence of the Regional Service Manager. This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

Our Mission:

Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment

Core Values:

EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER