Wisconsin Center District Job Description – Vice President of Facilities

Position Overview: The Vice President of Facilities reports directly to the Vice President/General Manager and has the responsibility of overseeing the planning, purchasing, capital projects and ongoing maintenance of the three Wisconsin Center District (WCD) facilities, including the Baird Center, UW-M Panther Arena and Miller High Life Theatre. This role works closely with all departments to ensure all clients, staff and facilities are maintained and supported in providing a world class experience year-round.

Responsibilities:

• Oversees all facility-related projects, upgrades, preventative maintenance, and event support ensuring budget and timelines are on track.
• Coordinate and collaborate with existing WCD departments to ensure facility readiness for advanced event needs and direct support for the duration of events on site.
• Maintain and evolve a comprehensive preventative maintenance program to ensure and extend useful life of building equipment and systems.
• Develop and maintain a five-year Capital Improvement Plan with all WCD departments, presenting for annual review with executive management.
• Utilize the existing CMMS (Computerized Maintenance Management System) platform 24/7 for managing work orders, creating/modifying preventative maintenance schedules, and expanding use of the platform to create operational efficiencies and support the Capital Improvement Plan process.
• Enforce active use of the CMMS platform by the Building Services team to ensure timely and appropriate response for real-time incidents as reported.
• Actively participates in the discussion and decision-making process relative to all areas of Building Services.
• Review/modify/create Standard Operating Procedures (“SOPs”) for all venue Building Services and event setups
• Create and implement efficient staffing plans to ensure a superior guest experience and team support for all facility events.
• Oversee and manage department personnel including work allocation, training, promotion, enforcement of internal procedures and policies, problem resolution and job performance reviews.
• Assist in the preparation of the annual facilities operating budget. Authorize the requisition of equipment and supplies within budget guidelines.
• Knowledge and implementation of all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures, ensuring all are followed, including compliance within the Americans with Disabilities Act (ADA).
• Serve as the lead for ADA compliance within the organization.
• Working with the Vice President of Public Safety, develop a program to train department employees on safety and emergency procedures.
• Ensure all preventive maintenance schedules, emergency procedures, safety and risk management policies are in compliance with all building and governmental regulations.
• Investigate, analyze, and resolve operational problems and complaints. Conduct regular staff meetings to discuss procedures, problems, and policy changes.
• Working with the Purchasing and Project Managers to prepare and negotiate venue service agreements. Review contracts for compliance with events and/or government specifications.
• Working with the Purchasing and Project Managers to support and maintain the venue sustainability efforts.
• Oversee, schedule, and direct the electrical, engineer, carpentry and painting departments to ensure all day-to-day building services needs are being met.
• Stay updated on industry trends and best practices in facility management, researching and proposing new technology and innovations into operations.

• Other responsibilities and duties as assigned by management, to ensure the effective utilization of the company’s resources and to ensure customer satisfaction.

Skills & Qualifications:

• Experience in building management systems oversight
• Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/events on time and within budget.
• Ability to work independently and efficiently; exercise initiative, resourcefulness and good judgement.
• Prior responsibility in daily P&L management and budget oversight.
• Operational knowledge of risk management.
• Strong leadership skills and the ability to instill confidence in and empower staff members.
• Demonstrate calm, steady, decision-making in high-stress situations.
• Ability to implement workflows, both human and software systems.
• Exceptional interpersonal skills and ability to navigate organizations to build relationships and garner support; ability to work collaboratively with cross functional work teams and to establish rapport with others; strong teamwork and synergy skills required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to work flexible and irregular hours that may vary due to functions and may include day, evening, weekends and holidays as event calendar or deadlines dictate.

• Average work week consists of 50 – 60 hours
• Exemplify the organization’s core values: Bold, Proud, and Experience Obsessed.

Education & Experience:

• Required
  1. Bachelor’s degree from an accredited four (4) year college or university with a major in business administration, engineering, construction management or related field or equivalent number of years of experience.

1. Minimum (10) years related experience managing the building services of a large event venue or complex resort facility.
2. Proficient with Microsoft Outlook, Word, Project, CRM and facility management systems.

• Preferred
  1. The operation of plumbing, heating, and ventilating and other mechanical, electrical, and computerized building equipment and systems
  2. Experience with Metasys (BAS), ETC and Lutron (Lighting Controls), 24/7 Software (CMMS)
  3. Experience working with convention & visitor’s bureau, and/or regional event management booking in a regional sports and/or convention center.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to sit, stand and walk. Can walk great distances. The employee may occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually low to moderate. The employee may frequently be around moving mechanical parts and equipment

Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. Specific hearing abilities required by this job include the ability to hear to be able to listen and answer a phone and radio in the course of the job. The employee is frequently required to use hands and fingers in the course of general work tasks

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so assigned.

Positioned Based in: Milwaukee, WI

Travel Required: Occasional (industry events/conferences)

Position Type: Full-Time Exempt

Reports to: Vice President and General Manager

Department: Facilities

**The above is intended to describe the general content of and requirements for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
**We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, martial or veteran status, sexual orientation, or any other legally protected status.
**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.