Execute building open and close procedures including warehouse and inbound yard walks to verify physical security; oversee daily warehouse operations including package receiving, sorting, staging, and dispatch to ensure smooth and on-time execution

Conduct daily vehicle inspections to verify equipment, supplies, and tools are properly stocked and accounted for; lead pre-shift and mid-shift team meetings covering stretching, SLA performance, delivery behavior review, and vehicle inspection accountability; communicate daily goals and assign job duties across drivers, associates, and contractors

Allocate labor across operational areas based on volume, staffing availability, and daily priorities

Independently assess associate and driver performance and production rates, providing timely direct feedback during shifts and escalating unresolved concerns to the Warehouse Manager; support ongoing associate development through coaching and skill-building conversations; assist the Warehouse Manager in conducting ride-along evaluations, documenting findings and contributing to structured feedback delivery

Train associates on Fetch standard operating procedures and verify ongoing SOP compliance across all areas of the operation

Coordinate operational relationships with independent contractors in partnership with the Warehouse Manager, including onboarding, dispatching, engagement tracking, and block schedule management

Use the Fetch WMS and operational reporting tools to monitor workflow, track inventory accuracy, action exception packages, report key performance metrics including OTR, UTR, and same-day SLA attainment, and complete required documentation including shift reports and incident records accurately and on time

Manage access control across assigned communities, maintaining proper key and fob chain of custody through sign-in/sign-out and reconciliation processes; promptly report any lost or missing access devices to the Warehouse Manager

Monitor and resolve open customer experience tickets daily, escalating unresolved issues to the Warehouse Manager or support teams as needed

Model and reinforce a culture of safety and wellbeing on the floor — going beyond compliance with Fetch policies, OSHA regulations, and security standards — by identifying and addressing hazards immediately, ensuring all workplace injuries are reported promptly, and coaching team members on safe work practices throughout every shift

Maintain a clean, organized, and properly equipped work environment throughout the shift, including any site-specific equipment or cold storage areas

Serve as an on-site point of contact for residents, vendors, and third-party agencies, utilizing company SOPs to de-escalate situations and resolve concerns appropriately

Identify and escalate major operational barriers; support continuous improvement initiatives, participate in cross-functional operational discussions, and provide coverage for the Warehouse Manager as needed

1+ years of experience in a warehouse, logistics, delivery, or operations environment; prior supervisory or team lead experience preferred

Comfortable using technology platforms and mobile applications to manage workflow and track performance; ability to learn the Fetch WMS quickly required

Strong verbal and written communication skills with the ability to direct a team clearly and professionally

Ability to make sound operational decisions independently during a shift without direct manager oversight

Reliable, flexible when needed, and available to work a fixed schedule of front half or back half of the week, and including holidays as required

Must be able to lift 50+ pounds and remain on your feet for the duration of a shift

Maintain a valid driver's license and successfully complete Fetch's required motor vehicle record screening and criminal background check necessary to operation a company vehicle

High school diploma or equivalent required; relevant experience in lieu of formal education may be considered