JOB DESCRIPTION:

Pivot Parking is actively seeking an Assistant Operations Manager to join our growing team in Downtown Richmond. We are seeking a self-motivated candidate to assist with managing the various parking facilities that we operate. Ideal candidates possess the ability to work in a fast-paced environment with a strong focus on customer service while assisting patrons who utilize the parking facilities, as well as assisting our team with general facility maintenance responsibilities to ensure we are fulfilling our contractual obligations to our clients. This entry-level position will play an integral role to our continued success and growth which can be rewarded with ongoing opportunities for individual growth within our company.

Specific Responsibilities include:

• Assist in the management of day-to-day activities of the assigned locations including: providing high level of customer service to patrons and coworkers, ensuring all equipment is functioning properly, managing ticket inventory, processing bank deposits, scheduling staff, supervising frontline staff (e.g. ambassadors, maintenance porters, etc.), assist with preparing month-end reports, monitoring and verifying of hourly time cards, hiring and training of frontline staff, reviewing and responding to damage claims.
• Courteously assist customers by answering any questions or issues they may have whether it be in person, over the phone, or via email.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as required (hands on training provided).
• Managing maintenance supply inventory.
• Report any known accidents, observed or suspected safety hazards throughout thE facilities or any unusual occurrence to the Operations Manager.
• Assist with cleanup of snow/ice, debris, water, oil spills and etc.
• Monthly parker account administration: Through email, phone, and direct communication; assist with initial account set-up, ongoing data-entry to include account updates and accounts receivables.
• Prepare daily, weekly, and monthly operating reports as required.
• Gain a thorough understanding of the operations of all facilities as well as the surrounding area in order to assist customers appropriately.
• Assist Operations Manager with other duties as needed.

QUALIFICATIONS / SKILLS:

• Microsoft Office Experience: Including Excel
• Will require use of personal vehicle.
• Work shifts may require evenings, weekends, and on-call status.
• Experience in parking is preferred but not mandatory.
• Excellent communication skills
• Outstanding organizational skills
• Ability to multi-task in high paced environment while using critical thinking and problem-solving skills.
• Ability to manage and train front-line team members

Physical, Environmental & other Requirements:

• Able to stand and/or sit for long periods of time.
• Amenable to working outside in the elements, if needed.
• Ability to lift up to 25lbs.

Schedule:

• Tuesday to Saturday; with occasional variations as needed

Job Type: Full-time

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account Option
• $100,000 Life Insurance paid by employer
• Short Term Disability paid by employer
• Paid time off
• Professional Development Assistance

Schedule:

• 8-hour shift
• On call
• Weekend availability

Education:

High School Diploma or Equivalent (Preferred)

License/Certification:

• Driver's License (Required)
• Background Test (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location:

· Multiple locations