Assistant General Manager - Operations in Virginia Beach, Virginia at Eastern Sports Management

The Assistant General Manager of Operations is a key member of the Virginia Beach Field House leadership team and serves as a strategic leader who drives business development, facility operations, and guest services leadership, with responsibility for ensuring the Field House provides an exceptional experience for guests, clients, athletes, teams, and community partners.

Eastern Sports Management focuses on 4 “P’s”: People, Programs, Property, and Performance. The AGM/Operations will play an active role in developing each of those key indicators to drive sustainable success. Focus will be on driving tournament, event, and rental revenue streams. This position also oversees day-to-day facility operations, maintenance, cleanliness, safety, and guest services to ensure the Field House consistently operates at an elite standard.

The successful candidate will be a hands-on leader who can move comfortably between business development, operational problem-solving, staff leadership, and customer experiences. This position requires strong communication, organization, accountability, and the ability to build relationships while maintaining elite operational standards.

• Assist the General Manager in developing and implementing strategies to increase facility revenue, utilization, and profitability.

• Create systems and structures that drive the development of current and new business.

• Identify, pursue, and develop new business opportunities including tournaments, leagues, practices, rentals, camps, corporate events, community events, and other sports and entertainment opportunities.

• Develop and maintain relationships with sports organizations, clubs, schools, businesses, community organizations, event organizers, and other potential facility users.

• Conduct outreach and follow-up with prospective clients and organizations.

• Assist with facility sales efforts, proposals, tours, presentations, and client meetings.

• Identify opportunities to increase utilization of underused spaces, courts, fields, meeting areas, and other facility assets.

• Support the development and execution of sales and marketing initiatives designed to increase participation and facility traffic.

• Maintain strong relationships with existing clients and identify opportunities for repeat business and expanded services.

• Monitor business development activity and provide regular updates to the General Manager.

• Assist with revenue forecasting, budgeting, and achievement of facility financial goals.

• Develop reporting systems to communicate progress toward outcomes.

• Provide leadership and oversight of the day-to-day operation of the Virginia Beach Field House.

• Ensure the facility is clean, safe, operational, properly maintained, and prepared for daily activities and events.

• Oversee facility maintenance, housekeeping, equipment, building systems, and general facility appearance.

• Coordinate with maintenance and operations staff to address facility issues promptly and effectively.

• Establish and maintain operational standards and procedures.

• Conduct regular facility inspections and identify areas requiring attention, repair, or improvement.

• Ensure courts, fields, common areas, restrooms, entrances, and guest areas are properly prepared for scheduled activities and events.

• Assist with facility scheduling and operational planning to ensure adequate staffing, equipment, and resources are available.

• Coordinate with vendors, contractors, and service providers as needed.

• Assist with emergency response procedures, incident reporting, and facility safety protocols.

• Ensure compliance with company policies, facility procedures, health and safety standards, and applicable regulations.

• Develop processes that communicate the status of facility maintenance and cleanliness.

• Provide leadership and oversight to the Guest Services team.

• Establish and maintain elite standards for customer service and guest interaction.

• Ensure guests receive a welcoming, professional, and positive experience from arrival through departure.

• Monitor front desk and guest service operations to ensure consistent execution of policies and procedures.

• Assist with resolving customer concerns, complaints, and service issues in a professional and timely manner.

• Train and coach staff on customer service expectations, communication, facility policies, and problem resolution.

• Monitor guest feedback and identify opportunities to improve the overall customer experience.

• Ensure accurate communication of facility information, schedules, programs, events, policies, and services.

• Serve as a visible leadership presence throughout the facility, particularly during busy operating periods and major events.

• Serve as a member of the facility leadership team and work closely with the General Manager and other department leaders.

• Provide direction, coaching, and accountability to assigned staff.

• Assist with recruiting, onboarding, training, scheduling, performance management, and development of team members.

• Establish clear expectations and hold employees accountable for performance and customer service standards.

• Promote teamwork and effective communication among departments.

• Lead by example and maintain a professional, positive, and solutions-oriented approach.

• Assist the General Manager with staff meetings, leadership meetings, operational planning, and facility initiatives.

• Step in to support departments and operations as needed to ensure the successful operation of the facility.

• Provide operational leadership and support for tournaments, leagues, camps, rentals, special events, and other facility activities.

• Ensure the facility is properly prepared before, during, and after events.

• Coordinate with program and event staff to address operational needs.

• Assist with event setup, staffing, equipment, signage, guest flow, and facility readiness.

• Monitor events to ensure clients and guests receive a high level of service.

• Assist with post-event follow-up and evaluation to identify opportunities for improvement and additional business.

• Assist the General Manager with developing and managing departmental and facility budgets.

• Monitor income and expenses and identify opportunities to improve operational efficiency.

• Assist with revenue tracking and business development reporting.

• Ensure proper procedures are followed for facility transactions, rentals, and other revenue-generating activities.

• Maintain accurate records and documentation related to operations, facility issues, clients, vendors, and business development activities.

• Provide regular operational and business development updates to the General Manager.

• Bachelor's degree in Business Administration, Sports Management, Hospitality, Recreation Management, or a related field preferred.

• Minimum of 3–5 years of progressive experience in facility management, sports operations, hospitality, business development, recreation, or a related industry.

• Previous supervisory or management experience required.

• Experience working in a sports, recreation, event, hospitality, or large-scale facility environment strongly preferred.

• Demonstrated ability to develop business relationships and generate revenue.

• Strong customer service and relationship-management skills.

• Excellent verbal and written communication skills.

• Strong organizational and time-management abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency with Microsoft Office and other business-related software.

• Ability to work evenings, weekends, holidays, and extended hours as facility operations and events require.

• Business Development

• Leadership & Accountability

• Customer Service

• Facility Operations

• Relationship Building

• Problem Solving

• Communication

• Organization & Time Management

• Financial Awareness

• Team Building

• Decision Making

• Adaptability

This position requires the ability to move throughout a large sports facility for extended periods of time and may require standing, walking, bending, reaching, lifting, and carrying equipment or supplies. The employee must be able to respond to operational needs throughout the facility and during events.

The AGM of Operations will work in a dynamic sports and entertainment facility environment with frequent interaction with employees, athletes, families, teams, coaches, clients, vendors, and community partners. The position requires a visible leadership presence throughout the facility and flexibility to work varying schedules based on facility operations, events, tournaments, and business needs.

The AGM of Operations is expected to be a hands-on, visible, and proactive leader who takes ownership of the facility's operational success while actively contributing to its growth. The position requires someone who can identify opportunities, build relationships, solve problems, hold teams accountable, and ensure that guests and clients consistently receive a high-quality experience.

The AGM of Operations will work closely with the General Manager to advance the Virginia Beach Field House's operational, financial, customer service, and business development goals.

Benefits

Eastern Sports Management alongside of the Virginia Beach Field House offers a competitive benefits package including:

• Health Insurance (Medical, Dental & Vision)
• Paid Time Off
• Paid Holidays (6)
• 401(k) and Employer Matching Contributions

EOE - Minorities/Females/Veterans

Eastern Sports Management and the Virginia Beach Field House is a drug free workplace. Pre-employment background check is required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.