Summary

Under Canvas Facility Managers take pride in ensuring that the glamping locations are operational, safe, functional, and well-maintained so that guests can fully utilize and enjoy all of the amenities. This position reports directly to the Operations Manager and partners with the Regional Facilities Manager for additional departmental support. The Facilities Manager is the on-site maintenance expert, overseeing, training, and performing maintenance tasks with the Facilities Team.

Key Responsibilities

Think critically to respond and react quickly to ever changing situations on property

Able to problem solve to resolve issues safely and efficiently

Deliver clear expectations to the team in all operational areas

Professional in all internal and external communications

Help and support guest and team member issues quickly and efficiently

Interview and collaborate with OM on hiring of Facilities team members

Participate in delivery of performance reviews for team members

Deliver corrective actions to team members

Prioritize goals and delegate tasks on a regular basis for facilities staff while working in conjunction with the camp Operations Manager

Able to run the camp and work independently with minimal oversight in the event the OM is unavailable

Find ways to streamline processes to maximize efficiency and resource use

Establish and maintain relationships with local businesses and communities

Be growth oriented

Evaluate, develop, and report on NPS and eNPS action plans

Maintain the departmental budget by managing Facilities’ purchases and updating checkbook of operating expenses to match business needs and to meet monthly and yearly financial goals

Oversee and perform routine and preventative maintenance for all aspects of the property including infrastructure elements, tents, and maintenance equipment

Perform key tasks in planning of capital purchases and projects throughout the year

Create synergy across property departments through strong leadership

Meet with team members to support their growth and development

Create positive work environment that is guest-focused

Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained

Collaborate with other members of camp management and the corporate team

Prioritize tasks effectively

Participate in camp level and company-wide meetings

Submit high quality work products in a timely manner

Promote company sustainability initiatives

Other duties as assigned

Preferred Qualifications

High School Diploma, GED, or equivalent years of experience

Experience as maintenance technician minimum of 2 years with at least 1 year of supervisory experience

Experience in infrastructure systems including plumbing, septic, gas, electrical, generators, landscaping, road maintenance, and water/well maintenance

Provide input and assist Operations Manager in annual build of maintenance department budget

Competently perform duties in absence of OM

Demonstrated commitment to delivering high quality customer service

Goal-oriented, results-driven, strong interpersonal and communication skills

Communicate in a clear and professional way

Interact with a friendly, enthusiastic, positive attitude

Demonstrate sound judgement, follow direction, and take decisive appropriate action

Learn, embrace, and train team on company policies, practices, and procedures

Strong organizational skills to execute and prioritize multiple tasks

Ability to work independently and meet deadlines on assigned projects

Proficiency in Microsoft Office Suite

Participate in educational and training opportunities

Additional Information

This position requires the individual to wear and work in personal protective equipment, when applicable.

This position requires that the individual is able to lift a minimum of 45lbs independently.

Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.

Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind. 

This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas. 

COMPENSATION AND BENEFITS:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

Health Insurance

Flexible Time Off

401K (hourly minimum as required by law for eligibility)

Heavily discounted tents for Under Canvas family and friends stays

Bar N Ranch lodge and cabin discounts

Lifestyle partner brand and industry discounts

Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.