CLIENT SERVICES DISPATCHER

We are seeking a detail-oriented and dependable Client Services Dispatcher to join our team. This dual-function role supports both client services and lab dispatch operations to ensure exceptional service delivery and workflow coordination. The ideal candidate will have strong communication and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment.

RESPONSIBILITIES

• Client Services Support
  • Respond to all customer inquiries (phone/email) in a timely, courteous, and knowledgeable manner.
  • Take ownership of customer issues and utilize resources to resolve them promptly.
  • Maintain thorough knowledge of internal systems related to lab sample collection and processing.
  • Enter new account inquiries into the LIS platforms (LabDaq, LabNexus, Phlebio, Sugar, Clinic, and NPI).
  • Maintain critical call lists, standing orders, and discharge orders.
  • Assist with monthly facility reports.
  • Intake and process STAT calls.
  • Collaborate with departments such as Laboratory, Imaging, Sales, and Corporate as needed.
  • Support daily administrative tasks and internal reporting projects.
• Laboratory Dispatch Operations
  • Ensure all orders are dispatched, completed, and processed according to policies.
  • Review, organize, and assign orders efficiently based on technician schedules and coverage areas.
  • Track assignments and follow up on all dispatched orders throughout the shift.
  • Prepare daily work assignments for multiple technicians and manage updates as needed.