PURPOSE STATEMENT

Institute and oversee adherence to policies and procedures in such areas as scheduling, registration, billing and collections to maximize revenue and minimize expenses. Will oversee the WMMC Central Family Sports Medicine, Dermatology, & Sleep Center clinics.

ESSENTIAL FUNCTIONS

• Ensure adherence to all laws and regulations related to employment, affirmative action, safety, drugs, medical waste disposal, HIPAA, CLIA and other federal state and Western Missouri Medical Center (WMMC) compliance policies and procedures and promptly report actual or potential wrongdoing.
• Maintain and update manuals related to the above.
• Coordinate office processes related to billing with the Director of Patient Accounts.
• Oversee inventory and orders medical and office supplies.
• Oversee cleaning and maintenance of facility.
• Research and recommend capital budget requests for review by WMMC CFO.
• Plan and assign work schedules to optimize patient satisfaction and efficient workflow.
• Review and approve time sheets and Paid Time Off requests.
• Participate in interview hire and training process for new employees.
• Evaluate staff performance; provide coaching and corrective action as necessary.
• Conduct Performance Evaluations annually.
• Conduct staff meetings on regular basis for information sharing, problem solving and operational improvement.
• Meet individually and as a group with physicians and mid-level providers for information sharing, problem solving and operational improvements.
• Maintain physician and mid-level provider schedule including call schedules.
• Assist physicians with timesheets ensuring timely submission to Accounting for payroll processing.
• Ensure all patient visits and services are documented for charge posting.
• Ensure charges are posted or documents for charge posting provided to coders in a timely manner.
• Responsible to charge post all services provided by physicians in the hospital setting.
• Responsible for cash drawer and payments received in the office.
• Review and approve supply invoices and forward to WMMC finance staff for payment.
• Maintain open communication with hospital departments, referring physicians, staff physicians, office employees and WMMC departments.
• React in a timely manner to resolve patient and/or employee complaints.
• Participate and foster a performance improvement approach that include both office staff, physicians and other WMMC departments.
• Attend workshops, seminars, etc. necessary for educational growth.
• Perform other duties as required.
• Through working knowledge of all aspects of medical office operations.
• Knowledge of health insurance industry.
• Ability to formulate, initiate and supervise sound business and clinical policies and procedures.
• Excellent interpersonal skills.
• Experience in use of personal computers including knowledge and use of Word and Excel.
• Knowledge of medical practice management software a plus.
• Maintain regular and predictable attendance.
• Perform other essential duties as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school diploma or equivalent.
• Excellent attention to detail.
• Above average written and verbal communication skills.
• Understanding and commitment to WMMC ASPIRE values of service, promote teamwork, integrity, respect and excellence.
• Develop and maintain effective relationships with staff, patients and external customers.
• Maintain confidentiality and supports the goals and objectives of WMMC.
• Utilize available business technology to perform assigned duties.
• Exceptional organizational skills.
• Management skills with good business sense.
• Ability to handle multiple priorities.
• Ability to make appropriate decisions with a minimum amount of supervisory direction.
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.

PHYSICAL/MENTAL REQUIREMENTS

• Must be able to sit and stand, intermittent 8 to 10 hours a day.
• Must be able to use standard office equipment, including the telephone and computer keyboard.
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
• Occasionally reaches above shoulder, regularly required to lift and/or carry up to 40 lbs.
• Occasionally walks on uneven surfaces.