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Human Resources Manager

R&R Heating & A/C – Spokane, WA

Improving lives. Pushing the boundaries of what’s possible.

R&R Heating & A/C is a fast-growing, values-driven mechanical services company serving the Inland Northwest. With 100+ team members and multiple business lines—including HVAC, plumbing, and electrical across residential service, retrofit, new construction, and commercial. We are committed to building a high-performing, people-first, and safety-conscious organization.

We are seeking an experienced Human Resources Manager to serve as a strategic business partner to ownership and the leadership team. This role leads all HR functions and oversees the company’s safety function in partnership with operations leadership, with the Safety Coordinator reporting directly to HR.

Position Summary

The Human Resources Manager is responsible for attracting, developing, and retaining top talent while strengthening accountability, performance, culture, and safety across the organization. This role partners closely with ownership and department leaders and provides leadership oversight of the Safety Coordinator to ensure safety, compliance, and people practices are aligned with company standards and operational realities. This position is full time in office.

This is not an administrative HR role. It is a leadership position with real influence over people, performance, and risk management.

Key Responsibilities

Talent Acquisition & Workforce Planning

Lead full-cycle recruiting for field, office, and leadership roles across HVAC, plumbing, and electrical

Build and maintain strong candidate pipelines for skilled trades and professional roles

Partner with department leaders on workforce planning and staffing strategy

Improve time-to-fill, quality of hire, and retention outcomes

Strengthen employer branding and recruiting messaging

Employee Relations, Culture & Leadership

Serve as a trusted resource for employees and leaders

Coach managers on performance management, accountability, and difficult conversations

Address employee concerns, investigations, and corrective actions consistently and professionally

Reinforce R&R’s Core Values: Integrity, Trust, Giving, Positivity, Teamwork, Accountability

Support engagement initiatives, recognition programs, and company events

Safety Leadership Oversight

Provide leadership oversight of the company’s safety program in partnership with the leadership team

Directly manage the Safety Coordinator, who reports to HR

Ensure safety policies, training, and expectations are aligned with company values and operational needs

Collaborate with operations leaders to reinforce a proactive, field-driven safety culture

Review safety metrics, incidents, and trends and ensure appropriate follow-up and accountability

Support consistent documentation and communication related to safety expectations

Performance Management & Development

Manage annual reviews, goal setting, and performance improvement plans

Ensure clear job descriptions, role expectations, and career pathways

Support leadership development and training initiatives

Partner with department heads to improve productivity and employee retention

Compensation, Benefits & HR Administration

Support compensation benchmarking and wage structure reviews

Administer benefits programs and open enrollment

Ensure accurate onboarding, offboarding, and employee record management

Manage HR systems and reporting (ADP experience preferred)

Partner with payroll and finance to ensure accuracy and compliance

Compliance & Risk Management

Ensure compliance with federal, state, and local employment laws

Maintain employee handbook, HR policies, and procedures

Support consistent documentation practices for employee relations and safety-related matters

Reduce organizational risk through proactive policies, training, and accountability

HR Strategy & Continuous Improvement

Track and report HR and safety-related KPIs (turnover, retention, time-to-fill, training completion, incident trends)

Identify and implement scalable HR and safety processes

Stay current on labor, safety, and industry best practices

Contribute to leadership planning and long-term company strategy

Qualifications

5+ years of progressive HR experience (construction, HVAC, plumbing, electrical, or skilled trades preferred)

Experience supporting hourly field employees and management teams

Strong working knowledge of employment law and HR compliance

Experience overseeing or partnering with safety programs and safety personnel

Ability to coach leaders and influence outcomes across the organization

High emotional intelligence and sound professional judgment

Strong organizational, communication, and follow-through skills

HRIS experience required (ADP preferred)

SHRM-CP / SHRM-SCP or PHR/SPHR preferred

What Success Looks Like

Strong hiring pipelines and improved employee retention

Confident, consistent people leadership across departments

A visible, effective safety program supported by leadership

Reduced incidents, claims, and preventable risk

A culture where people feel valued, supported, and accountable

Why R&R Heating & A/C?

Stable, growing company with a long-term vision

Leadership team that values people, safety, and culture

Opportunity to lead and shape HR and safety strategy across multiple trades

Competitive compensation and benefits

Meaningful work that truly improves lives

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