Job Title: Patient Service Representative (Remote – USA)
Organization: VT Cares
Office Location: 139 Bank St, Burlington, VT 05401
Work Location: 100% Remote – Work from anywhere in the United States
Pay Rate: $25–$45 per hour (based on experience)
Job Description
VT Cares is a mission-driven healthcare organization seeking a compassionate and reliable Patient Service Representative to join our remote team. You will be the primary connection between patients and our care services, ensuring every patient receives timely, respectful, and supportive assistance.
Key Responsibilities
Respond to patient inquiries via phone, email, and chat
Schedule appointments and assist with care coordination
Provide clear information about services and patient resources
Accurately document interactions using electronic systems
Work closely with care teams to resolve patient concerns
Maintain HIPAA compliance and patient confidentiality
Skills & Qualifications
Strong communication and customer service skills
Empathetic, patient-focused mindset
Ability to work independently in a remote environment
Basic computer and data entry skills
Attention to detail and strong organizational abilities
Healthcare or patient support experience preferred
Benefits
Competitive pay ($25–$45/hour)
Fully remote position (USA-based)
Flexible work schedule
Health, dental, and vision insurance options
Paid time off and holidays
Supportive, patient-centered work culture
Join VT Cares and help make healthcare more accessible—while working remotely from anywhere in the U.S.