Job Title: Member Services Representative I, II, III

Department: Member Services Contact Center

Reports To: Member Services Supervisor

Salary Grade(s): 6, 7, 8

EEO-1 Job Class: 5 - Administrative Support Workers

FLSA Status: Non-exempt

☐Full-time

☒ Part-time

☐ Temporary

Location: Admin Center

☒ Telework Work Possible (if checked)

Important: See Telework Policy for Additional Criteria

Function:

Responsible for providing an exceptional financial experience by handling every member's needs, from service to sales, with passion and enthusiasm. Provide members with a resolution, during their first contact, that will fulfill their financial needs; from account opening, account maintenance, and transactions Focus on member-centric conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a member’s experience and achieve their financial goals. Service member interactions through various communication channels, including phone, email, and live chat. Time spent in the various channels of this role will vary depending upon volume and written acumen.

Position Requirements:

GENERAL:

EXPERIENCE:

EDUCATION:

An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

PHYSICAL: Long periods of sitting and concentrating and speaking; general office

Duties:

maintenance to processing transactions.

solve problems.

existing relationships

member experience.

Adhere to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security.

Equal Opportunity Employment

First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law.