Community Manager | Woodland Ridge Campus in Milwaukee, Wisconsin at Horizon Management Services

Layton Preserve & Woodland Ridge Campus | High Grove, Crest View, Hill Crest

Lead a Multi-Property Senior Living Community | 227 units

Horizon Management Services is seeking an experienced and people-focused Community Manager to oversee our Woodland Ridge Campus, including Layton Preserve. This leadership role is responsible for the overall operations, resident experience, financial performance, compliance, maintenance oversight, and team development across the campus.

The Community Manager leads campus operations, directly supervising, developing, and leading Property Managers and Maintenance staff while fostering welcoming communities, managing financial performance, and maintaining high-quality assets for property owners.

What You'll Do

Direct Property Operations | High Grove (61 units) - Serve as the hands-on Property Manager for High Grove, overseeing leasing and occupancy, resident relations, rent collection, work orders, inspections, vendor coordination, budget performance, regulatory compliance, and the daily upkeep and safety of the property.

Leadership & Team Management - Own team outcomes by setting clear priorities, holding staff accountable, communicating candidly and respectfully, and delivering results through others. Recruit, coach, and develop team members through honest feedback, visible growth opportunities, and strong partnership with Human Resources.

Property & Operations Management - Take ownership of daily multi-property operations, inspections, maintenance, capital projects, vendors, service requests, and resident concerns. Collaborate across teams, raise issues with solutions, address root causes, and turn lessons learned into lasting improvements that keep each community safe, attractive, welcoming, and well maintained.

Resident Experience - Create a positive resident experience by responding promptly to concerns, leading engagement and community programming, and supporting leasing, move-ins, renewals, and retention.

Financial Management - Own financial performance by developing and managing budgets, monitoring occupancy, collections, expenses, and property results, approving expenditures, communicating risks and variances transparently, and advancing practical solutions that improve efficiency and asset value.

Compliance & Risk Management - Maintain disciplined records, inspections, and follow-through while ensuring compliance with company policies, Fair Housing, applicable affordable housing requirements, and safety standards. Identify hazards and quality concerns early, take ownership of corrective action, and prevent repeat issues.

Vendor & Community Relations - Build strong relationships with contractors, service providers, and community partners; solicit bids, manage contracts, monitor vendor performance, and represent the communities professionally.

What We're Looking For

Qualifications

• Bring 5+ years of relevant property management and leadership experience, including team supervision, budgeting, vendor and facility oversight, and strong operational, organizational, communication, customer service, and problem-solving skills.
• Affordable housing or LIHTC (Section 42) knowledge is preferred,
• Valid driver’s license, reliable transportation, and auto insurance are required.

Skills & Attributes

• Demonstrate Horizon’s core competencies of Ownership, Communication, Collaboration, and Continuous Improvement.
• Model Results Orientation, Candor & Transparency, Talent Retention & Development, and Problem-Solving by owning outcomes, communicating directly and respectfully, developing others, and driving issues to lasting solutions.
• Balance competing priorities, work independently, collaborate across teams, and consistently uphold safety, quality, and service standards.

Why Join Horizon?

At Horizon, we believe exceptional communities start with exceptional people. This role offers the opportunity to lead a premier senior living campus, develop talented teams, and make a meaningful impact on the lives of residents every day.

If you're an experienced leader who thrives in a dynamic environment and enjoys balancing people, operations, and property management, we'd love to hear from you.