Recovery Support Coordinator - RSC in Milwaukee, Wisconsin at Wisconsin Community Services

At WCS , we believe that everyone deserves the opportunity to thrive , regardless of their past. We stand at the intersection of justice, compassion, and opportunity , walking alongside individuals who face barriers like mental health challenges, substance use, criminal justice involvement, and systemic inequities .

We're not just offering jobswere building life-changing relationships that empower individuals to reclaim their futures.

Why WCS?

• Youll be part of a mission-driven team changing lives across Milwaukee and beyond.
• Youll receive training, mentorship, and growth opportunities to help you thrive in your role and your career.
• Youll witness the power of transformation and know that you helped make it happen.
• Youll work in a culture that values a culture of belonging, collaboration, and compassion .

This position assists with overseeing the coordination and delivery of substance use treatment and recovery support services for individuals referred by Milwaukee County Behavioral Health Services and other approved referral agencies. The position will manage a caseload of approximately 1825 individuals while also supporting the supervisor with additional program responsibilities and operational needs.

Essential Duties and Responsibilities

Coordinator Responsibilities:
Accept referrals and initiate a process to assess their strengths and needs of the individual.
Offer service coordination and treatment planning in conjunction with a probation and Parole plan.
Set up (within two weeks of enrollment) Recovery Support Teams of formal and informal networks that will support the individual. Teams include but are not limited to the Recovery Support Coordinator, consumer, Probation and Parole agent, AODA treatment provider, Division of Milwaukee Child Protection Service (DMCPS) and natural supports.
Facilitate and coordinate Recovery Support Team meetings to develop a Recovery Plan of care (RPOC) based on consumer strengths and needs, values and preferences, and goals from other systems such as DOC, DMCPS, Deferred Prosecution Agreements, etc.) to help the individual reach favorable and measurable outcomes.
Prepare and conduct training on Wraparound philosophy and approach to services for consumers to AODA, mental health vendors and other team members.
Counsel, support, and engage the consumer in the AODA Wraparound process. Promote self-sufficiency and assist with rebuilding relationships and daily living.
Advocate and be a liaison for the consumer when new services/resources need to be developed. Act as an advocate on behalf of the consumer regarding the Court system and other institutions.
Provide or secure support and crisis services for the consumers. This may be through face-to-face contact or phone contact.
Arrange or provide transportation if appropriate and when needed. Be able to be flexible and able to drive to a variety of locations for meetings with clients and other agencies.
Document the (RPOC), progress notes, authorization, crisis plans and collect outcome data in a timely manner with accuracy.
Maintain regular contact with consumers through weekly face-to-face interaction, arranging and attending Recovery Support Team meetings and other meetings on behalf of the consumer, and 24/7 accessibility for possible crisis response. The case load may vary by the demands of the department.

Required Qualifications
Bachelors degree in criminal justice, Social Work, or Human Services required.
Experience working with individuals with Substance use issues preferred.
Valid Wisconsin Drivers License, automobile insurance and access to an automobile required.
Meet all the employee requirements including references, criminal background check, drug test, and drivers license check.

Knowledge, Skills and Abilities
Communication ability to provide information effectively with a diverse population - the persons we serve, supervisor, colleagues, and program partners in writing and oral communications.
Technological Aptitude Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel).
Managing Priorities/Deadlines Ability to maintain schedules, meet deadlines and manage multiple projects.
Problem-Solving Skills Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges.
Adaptability Ability to manage change, deal with situations as they arise and work independently or as part of a team.
Teamwork Ability to work as a team participate productively while also managing independent contributing duties and responsibilities.
Motivation Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
Professionalism Ability to conduct oneself with a high level of integrity, ethics and boundaries.
Multicultural Sensitivity The role involves working in the community and interacting directly with diverse populations, including clients, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.

PHYSICAL DEMANDS:
Sitting at desk or in meetings for up to 2 hours at a time; sitting in a vehicle for travel; requires good hearing and ability to communicate verbally; hand and finger dexterity for data entry and typing for record keeping.

WORK ENVIRONMENT:
Work is performed in the office and in the community. May require travel to state correctional facilities. Averages 40 hours per week which may include evenings or weekends depending on job demands. Must be comfortable travel from site to site. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This position at WCS involves overseeing and coordinating substance use treatment and recovery support services for individuals referred by Milwaukee County Behavioral Health Services and partner agencies. You will manage a dedicated caseload of 18 to 25 individuals, providing guidance, advocacy, and crisis support while helping them navigate challenges related to mental health, substance use, and the criminal justice system.

In this role, you will conduct comprehensive assessments, facilitate Recovery Support Team meetings, and collaborate with probation officers, treatment providers, and other community partners to build tailored Recovery Plans of Care. Additional duties include counseling clients, promoting self-sufficiency, ensuring timely and accurate documentation, and acting as a liaison between clients and institutional systems like the courts.