Account Lead in Chennai, Tennessee at CBTS

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

ACCOUNT LEAD
Responsible for managing and growing assigned customer accounts by driving revenue, building strong client relationships, and ensuring successful delivery of sales outcomes. This role acts as the primary point of contact for customers, owning account strategy, pipeline growth, and customer satisfaction.

Key Responsibilities:

· Own a portfolio of assigned accounts and drive profitable revenue growth by deepening client relationships, identifying whitespace opportunities, and executing upsell and cross-sell strategies.

· Develop strategic account plans by understanding customer business priorities, mapping stakeholder needs, and aligning internal resources to deliver tailored solutions and measurable value.

· Lead the end-to-end sales cycle across existing and expansion opportunities, including opportunity qualification, solution positioning, proposal development, commercial discussions, and deal closure.

· Build trusted relationships with key decision-makers and influencers to improve customer satisfaction, resolve escalations proactively, and strengthen long-term retention and account loyalty.

· Maintain disciplined pipeline governance by keeping CRM data current, tracking opportunity progress, and providing accurate sales forecasts, account insights, and performance updates to leadership.

· Analyze account performance, revenue trends, and sales metrics to prepare actionable reports that support decision-making, account reviews, and growth planning.

Key Performance Indicators (KPIs):

· Account retention and renewal rate

· Upsell and cross-sell opportunity conversion

· Pipeline hygiene and forecast accuracy

· Customer satisfaction and issue resolution effectiveness