Specialist, Talent Acquisition at Impact Cleaning Services Ltd – Toronto, Ontario

Job Title: Specialist, Talent Acquisition - Impact Group of Companies

Meet Impact

Impact Group of Companies is a 72-year-old, family-owned facility services organization headquartered in Toronto. We clean over 35 million square feet daily and employ more than 1,000 people across Canada, with US expansion underway. We’re on a deliberate path to 2,500 staff members.

Our eNPS is +52 in an industry where most companies are negative. Our field turnover runs at 30% in an industry that averages 300%.

We are not a typical cleaning company. We operate differently than everyone else: we wear blue jeans and bomber jackets when competitors wear suits. We use technology our competitors have never heard of. We put the President’s phone number on proposals. We give our people recognition programs, scholarships, and a culture they want to be part of.

Different is not a style choice. Different is a competitive strategy.

Recruiting is how we keep the standard. As we scale to 2,500 staff members, hiring becomes a strategic function and a competitive advantage. The difference between good hiring and great hiring compounds across every function of the business. If you excel at this role, you will directly impact our ability to hit $100M in revenue and build the best company in our industry to work for and work with.

Why This Role Is A Career Accelerator

Great hiring increases talent quality. Better talent improves decision-making. Better decision-making strengthens operations, accelerates growth, and builds a pipeline of future leaders.

You won’t be hidden in a back office. You’ll work directly with the President, senior leaders, and every function of the business. You’ll have visibility into strategy, understand how the company works at every level, and sit at the table where decisions are made.

This role is how you level up. You’ll move from transactional recruiting to strategic hiring. You’ll develop expertise in hiring for high-growth environments. You’ll build a network across the organization and prove yourself as someone who can drive outcomes that matter.

For someone with 3-5 years of recruiting experience looking to take the next step: to own outcomes, influence strategy, and work at a company that’s different: this is it.

You own the full recruiting cycle at Impact: from sourcing to offer to 90-day placement. You keep the pipeline full of the best candidates across every role in the business, at all times. You don’t wait for requisitions; you source proactively, screen ruthlessly, and close candidates who raise our standard.

You report directly to Georgia Corsetti (VP People Operations) with a dotted line to the President. You have full visibility into hiring priorities across the business.

This is an owner role, not a posting-and-waiting role.

Who This Is For

You are driven by identifying and attracting exceptional talent.

You have the intellectual rigor to assess candidates beyond credentials: to identify signal versus noise.

You move fast and build systems that scale. You see patterns in where great candidates come from.

You have the conviction to hold the line on culture fit, even when a role is open.

You enjoy working with ambitious leaders and helping them build world-class teams.

You are outcome-oriented and don’t need a lot of direction.

What We Expect From You

Own Hiring Outcomes - Translate business priorities into clear hiring plans and role definitions - Lead searches from intake to close, driving both speed and quality - Manage 15 to 20 open roles simultaneously without compromising quality

Build High-Quality Pipelines - Proactively source and engage high-caliber, often passive candidates - Build pipelines for recurring and critical roles, reducing reactive hiring - Develop a strong understanding of where top performers come from

Partner and Calibrate - Partner with hiring managers to define success profiles and evaluation criteria - Assess candidates with strong judgment, identifying signal versus noise - Coach hiring managers on talent calibration and decision-making speed - Hold the line on culture fit

Drive Improvement - Identify gaps in hiring process and implement improvements - Track outcomes at 90 days and 12 months to improve sourcing and screening - Maintain a weekly recruiting dashboard and report to leadership - Bring solutions, not just observations

Support Broader Hiring - During lower-volume periods, support hiring across all functions - Ensure consistency in hiring standards and culture fit assessment

Requirements

Experience - 3 to 5 years of full-cycle recruiting in high-growth environments - Track record of owning hiring outcomes across multiple roles or business units - Successfully filled complex or ambiguous roles - Experience sourcing and closing high-quality, often passive candidates - Agency background strongly preferred - Comfortable with ATS/HRIS systems

Skills - Superior intellectual rigor to assess candidates beyond credentials - Strong phone and in-person presence; excellent rapport-building - Demonstrated ability to calibrate talent and influence hiring decisions - Pipeline discipline: manages candidate flow like a sales rep manages deals - Honest and direct; gives candidates a real picture of the role and our culture - Self-directed; doesn’t need to be chased for updates - Comfortable in fast-paced, lean environments where priorities shift

Location

In-Office, Toronto

Based in our Toronto headquarters. Some roles require early morning or weekend coordination to reach field candidates.

Benefits

• Company events and outings
• Cool company apparel (we make sweet merch)
• Education sessions and professional development
• Health benefits

Our Core Values

Be Agile Move fast. Respond when others would wait. Fix problems before they become crises.

Be Partners Have genuine rapport. Listen more than you talk. Help others win.

Be Progressive Refuse to accept mediocre results. Constantly improve. Learn from feedback. Bring new ideas.

What Success Looks Like

In 6 months: - Built a live pipeline with 15+ pre-qualified candidates - Filled 8 to 12 roles with a 90%+ 90-day placement rate - Familiar with every hiring manager and their criteria - Reporting weekly to leadership with pipeline status

In Year One: - Filled 40+ roles with a 95%+ 90-day placement rate - 80%+ 12-month retention rate - Managing 15 to 20 active roles without dropping quality - Part of the leadership team advising on hiring strategy

This is a rare opportunity. You’ll own the full recruiting cycle at a company that is growing deliberately and taking culture seriously. You’ll work directly with leadership, influence strategy, and build something that matters. Every person you place builds our capability and compounds our advantage.

If you’re looking to level up your career: to move from executing recruiting to owning hiring outcomes: this is the role.

Interested? Apply now.