F&B Duty Manager at Cotswold Farm Park – Guiting Power, England

Reports to: Hospitality Manager
Contract: Flexible 0-hour (seasonal peaks, weekends, evenings & holidays)
Start: March 2026

Role Overview

A hands-on leadership role responsible for overseeing Front of House and outlet operations within the Food & Beverage department at Cotswold Farm Park. The Team Leader supports the delivery of exceptional customer service, drives sales and profitability, and ensures high operational standards across a busy 180-seat restaurant and multiple park outlets. Hours will be based on a 0 hr contract – shifts to include weekends, evenings and bank holidays on a rota basis to support our operations over our peak trading periods. We would anticipate 1-2 days per week during term time and 3-5 days per week during school holidays. Shifts may be available in other departments including Retail and Admissions.

Key Responsibilities

Team Leadership & Development

• Lead, coach and motivate F&B team members on shift.

• Support training to deliver high service standards aligned with sales targets.

• Provide constructive feedback and contribute to team development.

• Assist with staffing levels in line with budgets and seasonal demand.

Operations & Standards

• Oversee smooth day-to-day Front of House and outlet operations.

• Maintain excellent presentation across front and back of house.

• Ensure compliance with SOPs, opening/closing procedures, and cleaning standards.

• Lead by example in health & safety practices.

Stock & Financial Control

• Monitor stock levels, rotation, waste control and planogram compliance.

• Support stock takes and ensure availability across the F&B offer.

• Cash up tills, secure stock and cash, and report discrepancies.

• Support cost control and maximise sales against budget targets.

Customer Experience

• Deliver and uphold exceptional customer service standards.

• Handle complaints confidently and professionally.

Commercial & Business Support

• Identify sales opportunities and revenue growth ideas.

• Support delivery of pop-ups and special events.

Ideal Candidate

• Proven experience leading and coaching teams in a hospitality setting.

• Commercially aware with a strong understanding of F&B operations.

• Confident communicator and motivator.

• Proactive, hands-on and solutions-focused.

• Comfortable in a physically demanding, fast-paced environment.