Customer Success Manager, Enterprise PST in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Enterprise PST based in the United States.

This role offers the opportunity to become a strategic partner for enterprise ecommerce clients, helping them maximize the value of a leading intelligence platform.
You will manage key customer relationships, guide long-term success strategies, and drive adoption through data-driven insights.
Working within a collaborative and fast-paced environment, you will partner with sales, product, and support teams to deliver exceptional customer experiences.
The position combines consultative account management, business strategy, and technology expertise to support customer growth.
You will influence retention, expansion, and product evolution by understanding customer goals and translating feedback into action.
This is an ideal opportunity for a customer-focused professional who thrives in innovation-driven environments and enjoys solving complex business challenges.

As a Customer Success Manager, you will own relationships with enterprise customers and act as a trusted advisor, helping clients achieve measurable outcomes through strategic guidance, product adoption, and ongoing partnership. Your responsibilities will include:

• Managing a portfolio of enterprise ecommerce clients and building strong, long-term relationships with key stakeholders.
• Developing customized success plans aligned with customer goals, business challenges, and growth objectives.
• Leading customer lifecycle activities, including onboarding, value delivery, adoption, expansion opportunities, renewals, and retention strategies.
• Collaborating closely with sales, solutions, and support teams to maximize customer value and identify growth opportunities.
• Forecasting renewals and revenue, monitoring account health, and proactively managing risks through structured engagement plans.
• Advising customers on marketing strategies, best practices, platform capabilities, and industry trends.
• Leading executive-level meetings, presentations, and strategic discussions through both virtual and in-person channels.
• Analyzing customer usage data to identify opportunities, improve engagement, and support business decisions.
• Gathering customer feedback and translating insights into product improvements and feature requirements.
• Contributing to the continuous improvement of customer success processes and experiences.

The ideal candidate is a customer-focused professional with experience supporting ecommerce businesses and a strong ability to combine relationship management with strategic consulting. Required qualifications and skills include:

• Previous experience managing customers in the ecommerce industry, preferably within a SaaS environment.
• Strong understanding of customer success principles, account growth strategies, and retention practices.
• Ability to operate effectively in a fast-paced, evolving startup or technology environment.
• Excellent written and verbal communication skills with the ability to influence technical and executive audiences.
• Strong analytical mindset with the ability to interpret customer data, identify trends, and create actionable recommendations.
• Ability to manage multiple priorities while maintaining attention to detail and delivering high-quality customer experiences.
• Strong technical aptitude and confidence learning new software platforms and tools.
• Customer-oriented mindset with empathy, energy, and a passion for helping clients succeed.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Availability to work Pacific Standard Time (PST) hours, with preference for candidates located on the U.S. West Coast.

• Competitive base salary range of $120,000–$130,000.
• Fully remote work opportunity within the United States.
• Opportunity to work with innovative ecommerce businesses and help shape the future of digital commerce.
• Collaborative environment with a global team of customer success professionals.
• Career growth opportunities within a rapidly expanding technology company.
• Inclusive and supportive workplace culture focused on customer impact, curiosity, integrity, and collaboration.
• Opportunity to influence product development through direct customer feedback and strategic insights.