Partner Solutions Sr Specialist in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Solutions Sr Specialist based in United States.

This role offers the opportunity to support the delivery and growth of innovative digital learning solutions by building strong partnerships with customers and internal teams.
You will serve as a trusted advisor, helping organizations successfully implement, adopt, and optimize educational programs.
The position combines customer success, project coordination, strategic consultation, and operational support in a dynamic remote environment.
You will collaborate with sales, academic, support, and operational teams to ensure seamless service delivery and customer satisfaction.
This opportunity is ideal for a proactive professional who enjoys solving challenges, improving processes, and creating meaningful customer experiences.
You will play a key role in strengthening partnerships and supporting long-term program success.

The Partner Solutions Sr Specialist will act as a key resource for customer planning, implementation, support, and ongoing program success. This role requires strong collaboration skills, a consultative mindset, and the ability to coordinate across multiple teams to deliver exceptional partner experiences.

• Serve as a primary point of contact for assigned accounts, supporting ongoing planning, implementation, onboarding, and operational needs.
• Deliver a high-quality customer experience by proactively identifying training, support, and service requirements.
• Coordinate resources across marketing, enrollment, operations, curriculum, instruction, billing, support, and professional development teams to ensure seamless delivery.
• Provide regular updates to partners regarding timelines, campaigns, services, operational progress, and program performance.
• Develop a strong understanding of customer goals, contract requirements, and account expectations to ensure successful execution.
• Support customer retention and growth initiatives by collaborating with internal teams and external stakeholders.
• Monitor program outcomes and provide consultative recommendations to improve effectiveness and partner satisfaction.
• Build trusted relationships with program leaders and operational stakeholders by understanding their challenges and objectives.
• Collaborate closely with sales, enablement, academic, and support teams to maximize account value.
• Escalate technical issues appropriately and coordinate with relevant teams to identify effective solutions.
• Contribute to continuous improvement efforts by identifying opportunities to enhance customer processes and experiences.

The ideal candidate is an experienced customer-focused professional with a background in education, digital learning, account management, or related fields. Candidates should demonstrate strong communication skills, strategic thinking, and the ability to manage multiple priorities in a remote environment.

• Bachelor’s degree required, or equivalent combination of education and experience.
• Minimum of 5 years of relevant professional experience.
• 7–10 years of experience in education or digital learning environments preferred.
• Experience supporting customer accounts, partnerships, implementations, or program operations.
• Strong relationship-building skills with the ability to work effectively with internal teams and external stakeholders.
• Consultative approach with the ability to understand customer needs and recommend solutions.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage deadlines and competing priorities.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Project, and Visio.
• Experience with web-based platforms and digital collaboration tools.
• Experience with systems such as Salesforce, PowerSchool, or Canvas preferred.
• Ability to travel up to 30% of the time, with potential local travel up to 50% during peak periods.
• Ability to successfully complete required background checks.
• Ability to work effectively from a home-based environment with reliable high-speed internet.

• Competitive salary range of $69,906 - $85,000, based on experience, qualifications, location, and other relevant factors.
• Eligibility for bonus opportunities.
• Comprehensive benefits package for eligible employees.
• Health benefits coverage.
• Retirement contribution options.
• Paid time off.
• Fully remote, home-based work opportunity.
• Opportunity to contribute to innovative digital education solutions.
• Collaborative environment focused on customer success, learning, and professional growth.