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What is the role of a Senior Caseworker at Jobgether?

The Senior Caseworker position at Jobgether is a Full-time or part-time position opportunity in the Information Technology field.

Where is this Senior Caseworker job located?

Canada Creek, Nova Scotia, B0P 1V0, Canada

What type of employment is offered for this Senior Caseworker role?

Full-time or part-time position

What is the expected salary for this Senior Caseworker job?

Compensation will be discussed during the hiring process.

Senior Caseworker job near me in Canada Creek, Nova Scotia at Jobgether

Senior Caseworker

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Caseworker in Canada.

This role sits at the center of patient support services, where you will play a key part in helping individuals navigate complex reimbursement, insurance, and access pathways for essential therapies. You will act as a trusted guide for patients, healthcare providers, and insurers, ensuring seamless coordination of coverage options and financial assistance programs. The position combines case management, stakeholder communication, and problem-solving in a fast-paced healthcare support environment. You will manage a larger caseload while also supporting and mentoring other caseworkers in handling complex cases. Working closely with program management, you will contribute to process improvement, training, and operational excellence. This is a high-impact role where empathy, precision, and strong organizational skills directly improve patient access to care.

Accountabilities:

Manage a large and complex patient caseload, identifying reimbursement pathways and supporting access to funding options for uninsured or underinsured patients.
Act as a reimbursement expert, supporting colleagues with complex insurance, benefit investigation, special authorization, and appeal cases.
Coordinate directly with insurance providers, healthcare professionals, physicians, pharmacies, and patients to ensure timely access to treatments.
Support patient onboarding, including clinic and pharmacy selection, appointment scheduling, and drug order processing.
Provide guidance, coaching, and mentorship to junior caseworkers, including training, shadowing, and call monitoring activities.
Document all case activities accurately in program systems and ensure compliance with protocols, SOPs, and reporting requirements.
Contribute to reporting, program improvement initiatives, and special projects assigned by program leadership.
Monitor and escalate adverse events and ensure proper communication with relevant healthcare stakeholders.

Requirements:

University degree in a related field or equivalent experience.
Minimum 2+ years of experience in customer service, patient support programs, healthcare, pharmaceutical, or insurance environments.
Strong understanding of reimbursement processes, insurance systems, and patient support program operations.
Experience in a call center or high-volume client service environment is considered an asset.
Excellent communication skills in English; bilingual French/English is a strong asset.
Strong organizational skills with the ability to manage multiple priorities and meet strict deadlines.
Proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
Strong analytical, problem-solving, and critical-thinking abilities.
High attention to detail, strong interpersonal skills, and a collaborative, empathetic approach to patient care.
Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits:

Competitive salary range of $48,000 – $74,030 CAD, depending on experience.
Comprehensive health benefits including medical, dental, and vision coverage.
Family support programs such as parental leave, caregiver leave, adoption assistance, and fertility coverage (where applicable).
Access to mental, emotional, and social wellness resources.
Professional development opportunities including training programs, mentorship, and career growth initiatives.
Inclusive workplace culture with employee resource groups and volunteer engagement opportunities.
Flexible support programs for working families and work-life balance initiatives.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Senior Caseworker in Canada Creek, Nova Scotia at Jobgether

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