Client Support Analyst in Prince George, British Columbia at Carrier Sekani Family Services

Career Opportunity: Client Support Analyst

Location: Prince George, BC

Employment Type: Full-Time (35 hours per week)

Practice Differently with Carrier Sekani Family Services (CSFS): CSFS is an innovative and progressive leader in Indigenous health and family services where culture is at the centre of everything we do. Since our beginnings in the late 1980’s, CSFS has grown to over 550 employees providing services to 11-member Nations. Discover what it means to practice differently, as you enjoy unique experiences, close connections with communities, as well as the natural wonders of the northern BC while you work.

The Opportunity: The Client Support Analyst collaborates closely with other IT Technicians and IT Analysts to escalate incidents and resolve technical issues. Serving as the initial point of contact, the services of the Client Support Analyst are vital for staff members to deliver the programs and services across all departments within the organization.

• Effectively troubleshoot and resolve user technical issues.
• Responsible for procuring, setting up, and providing new or replacement hardware for staff, including cell phones adhering to financial procedures
• Maintain the IT inventory database.
• Maintain and develop IT standard operating procedures.

Visit www.practicedifferently.ca and click on ‘View Opportunities’ to view the full job description for this career opportunity.

What You Will Bring to The Role:

• Diploma in electronics, computing sciences or related technology discipline
• Knowledge and experience working with ticketing and tracking systems.
• Two years of experience in a related role
• Experience with Excel, Outlook, Teams, SharePoint, OneDrive, and Microsoft Intune.
• A combination of education and experience may be considered

At CSFS, we understand that knowledge and experience may come from a variety of sources and encourage applications from individuals whose backgrounds may not align perfectly with the qualifications listed above.

The Location:

Prince George sits on the traditional lands of the Lheidli T'enneh First Nation and is the largest city in northern B.C. It is a community that includes the renowned University of Northern B.C. and the College of New Caledonia, affordable housing, complemented by an international airport. Prince George offers unparalleled access to outdoor recreation that contributes to the city's high quality of life and standards of living. The Fraser and Nechako rivers are focal points of an extensive park and trail system of more than 100 parks. Enjoy opportunities for year-round outdoor activities from camping to snowshoeing. Learn more about Prince George at https://tourismpg.com/.

What CSFS Team Members Are Saying:

• We live by our organization’s values of Responsibility, Compassion, Honesty, Integrity, Trust and Respect while caring and advocating for vulnerable people.
• Supported to pursue life long learning, professional development and recognition for your contribution.
• Recognize the value of Carrier Sekani Knowledge holders and language speakers.

Wage Range: The target hiring range for this position is $32.8473 to $42.5381 per hour. Candidates will typically be hired, transferred or promoted between the minimum and midpoint of the wage range. Placement within the wage range is dependent on the applicants’ role specific knowledge, skills, abilities, related experience and in consideration of factors such as market conditions and internal equity.

Total Rewards: In addition to base salary, CSFS offers an excellent compensation package. It features unique, generous, flexible time off options promoting work-life-family balance, Municipal Pension Plan (defined benefit with an employer contribution of 9.31% after eligibility period), as well as extended health and dental benefits. At CSFS, we believe in investing in our employees through meaningful educational and professional development opportunities.

Hurry and Apply Now! Go to www.practicedifferently.ca and click on ‘View Opportunities’ to apply. Applications will only be received and accepted through our online recruitment system.

Deadline to Apply: May 15, 2026 Along with your resume, please submit a cover letter outlining why you are interested in this opportunity, what skills and experience you will bring, and how your qualifications will make you successful in this role.

In accordance with Section 41 of the BC Human Rights Code and Section 15 of the Canadian Charter of Rights and Freedoms, preference will be given to qualified candidates with Aboriginal Ancestry.

CSFS is committed to ensuring accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please contact our Human Resources team by email at recruitment@csfs.org and we’ll collaborate with you to address your requirements.