Product Support Engineer at Progressive Automations – Richmond, British Columbia

Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation. We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable price. Our creative, energetic and innovative team has the experience of working together with different customers, from automation enthusiasts, hobbyists to large scale partners. We are constantly developing our skills and knowledge of the industry while we also make sure to have a bit of fun in life!

About the role

As a Product Support Engineer, your primary responsibility will be providing exceptional technical support to customers through phone-based troubleshooting, handling complex escalations, and completing RMA inspections.

Your secondary responsibilities will include supporting the R&D team with product testing and assembly, including actuators, control boxes, and operating test equipment.

Lastly, you will assist with a small number of new product development projects, supporting prototyping, testing, and validation efforts. You will be supported by the R&D Manager and the B2C Technical Lead.

Reasons you’ll love working here

· Comprehensive extended health and dental benefits

· In-office electric sit-stand desks and ergonomic accessories

· Quarterly team events and monthly free lunch

· Employee discounts across all subsidiaries (Progressive Automations, Progressive Desk, etc.)

Visit Our Websites To Learn More About Us

http://www.progressiveautomations.com

http://www.progressivedesk.com

What you'll do

· Provide exceptional customer technical support through phone-based troubleshooting, complex escalation handling, and RMA inspections

· Assist in-person customer inquiries

· Investigate product issues, document findings, and coordinate corrective actions across R&D, Operations, and Marketing

· Support the R&D team with assembly and testing of linear actuators, control boxes, and related components

· Plan and execute mechanical, electrical, and firmware testing, including building and maintaining test jigs, load testers, and validation equipment

· Create and validate technical product documentation, ensuring specifications are verified through testing and analysis

· Train internal teams on new or updated products to ensure strong product knowledge and support readiness

· Assist with a small number of new product development projects, supporting prototyping, testing, and validation efforts

Qualifications\

· Diploma or Bachelor’s degree in Mechanical Engineering, Mechatronics, or a related field

· Strong communication skills with a professional and customer-focused attitude

· Hands-on experience troubleshooting mechanical and electrical components

· Hands-on experience with basic fabrication, assembly, and soldering

· Methodical and organized approach to testing, documentation, revision control, and traceability

· Good understanding of motor control systems and common technical challenges

· Strong time management, communication, and leadership skills, with the ability to work independently and collaborate with both local and overseas teams

Nice To Have

· Experience with 3D printing (design and prototyping)

· Proficiency with SolidWorks or similar CAD software

· Experience with Arduino or similar microcontroller platforms

· Embedded programming experience, including C for microcontrollers

· Experience designing, building, or working with test jigs and automated test setups