Computer Technical Support Specialist at Burnaby Association for Community Inclusion – Burnaby, British Columbia

BACI is looking for a motivated person, who is well versed in hardware, software, and mobile technologies to join our team. Our cross-functional administration team provides support to every level of our agency. At BACI we use creative and technology-oriented ways to improve the lives of people with disabilities.

POSITION: Regular Full-Time Computer Technical Support Specialist

LOCATION: Burnaby

SALARY: $25.95/hour

HOURS: 37.5 hours/week

SCHEDULE: Monday-Friday 8am-3:30pm

Knowledge & Skills:

The ideal candidate is resourceful, willing to learn, has strong communication skills as well as empathy. We are looking for someone with previous experience in technical support, Microsoft operating systems, and network configuration.

This position is responsible for providing training and user support to staff in the use of computer software and hardware programs by performing duties such as diagnosing and resolving problems. Demonstrating and explaining program functions and providing suggestions on work methods.

Investigates computer hardware problems reported by users; applies routine corrective measures such as restoring default hardware configurations and reconnecting system components such as externals hard drives, printers and communication hubs.

Performs routine computer software maintenance tasks such as installing software and patches, updating antivirus programs and scanning computers for viruses.

Conducts data backup and/or restoration as required in accordance with established procedures.

Monitors LAN, network connections and other network services such as email and internet to ensure they are operational.

Create and edit organization-wide technical service and support documentation.

Collaborate with various teams to develop technologies that improve the quality of life for people with disabilities.

Supporting direct service Managers with administration duties.

Provide consultation on internal systems, both in person and remotely.

The ability to work effectively both as a team member and independently is essential. Familiarity with the Community Living sector or non-profits is an asset.

CompTIA A+ or Network+ certifications are preferred.

Perks:

• First Aid will be provided by BACI.
• Have access to BACI Wellness Program – staff gatherings, birthday off, massage program, staff appreciation.
• Are eligible for a defined pension plan and receive benefits after 3 months.
• Work in a supportive team environment where people share the values of inclusion and believe in the inherent value of all people.
• Have a meaningful impact on the life of vulnerable people every day.
• Access opportunities for growth and professional development.
• Work in a unionized setting.

Qualifications for this position include:

Diploma in information technology or computer science. Combination of education in the computer technology field will be considered. Current First Aid & CPR and up-to-date vaccinations are required. A valid unrestricted BC Class 5 Driver’s License is required.

This position is open to all candidates and requires union membership. This position requires a clear Criminal Record Search.