IT Support Technician - Part Time in Waukesha, Wisconsin at Wisconsin Metal Parts LLC

Waukesha local Top workplace looking for a part time IT Support Technician to assist with user support, troubleshooting, and general networking. Flexible hours/schedule, 20-25 hours/week Monday-Friday.

Great opportunity for someone starting their IT career interested in a role providing a strong variety of tasks with the opportunity to get exposure to enterprise grade tools and technology, in a smaller business environment. Individuals seeking part-time experience with an interest in growing into a full time position strongly encouraged to apply.

Ideal candidates will be curious, detail orientated and have completed at least some IT technical education or coursework. Strongest candidates will have some working knowledge of: DNS, IP Addressing, office applications and have precise communication skills to effectively assist in troubleshooting and distilling technical information to end users.

Learn more about our company, benefits, and why we have been named a top workplace 13 years in a row HERE!

Responsibilities:

• Ticket intake: prioritization, initial troubleshooting/information gathering, escalation, end user communication & response a
• User account support (password resets, account unlocks, basic access provisioning)
• User onboarding, & offboarding processes
• Workstation set-up, rebuild, & peripheral hardware support
• Basic software, hardware installation & troubleshooting
• Assist in documenting issues, solutions, and procedures after resolution
• Helping ID common issues that should be standardized or automated over time

Required:

• At least some IT related education, or experience: CompTIA A+; ongoing/recently completed technical coursework; or 6 months previous experience in Tier I helpdesk role
• Working knowledge of: DNS, IP Addressing, office applications, and Windows 11
• Strong communication skills to efficiently translate/distill technical jargon and resolve user requests
• Should have natural technical instincts and an awareness of limits in existing knowledge to escalate issues proactively
• Must have a strong work ethic and be comfortable working in a flexible environment with shifting priorities
• Ability to learn through direct exposure, problem solving, and collaborative troubleshooting
• Must be able to work occasional weekends for priority projects or occasional emergencies