Information Services Support Technician

As an Information Services Support Technician, you'll play an important role in keeping Froedtert South's technology running smoothly. You'll help team members resolve technical issues, maintain computer equipment, and support the systems and applications that keep our organization operating efficiently.

This is a great opportunity for someone who enjoys troubleshooting, solving complex technical problems, working with technology, and providing excellent customer service in a healthcare environment.

What You'll Do

• Set up, configure, install, and support PCs, printers, and telephones.
• Troubleshoot hardware, software, and connectivity issues to minimize disruptions for end users.
• Document, manage, and resolve assigned HelpDesk requests within appropriate time frames.
• Provide excellent customer service and technical support to employees across the organization.
• Assist the Network Engineer with setting up, testing, and installing new systems and applications.
• Independently manage assigned large-scale IT projects from planning through implementation.
• Support Windows desktop operating systems and related software applications.
• Assist with computer deployment, system configuration, and standardized software installations.
• Support network connectivity and related technologies, including TCP/IP, Ethernet, VLANs, and VPNs.
• Work with Active Directory and other tools used to support user accounts and computing environments.
• Communicate technical information clearly and help educate users on systems and applications.
• Perform other related duties as assigned.

What We're Looking For

• Associate degree in Computer Operations or equivalent work experience.
• Three to five years of relevant experience.
• At least two years of experience with computing concepts and networking.
• Knowledge of Windows desktop operating systems and Active Directory functionality.
• Understanding of TCP/IP, Ethernet topology, VLANs, and VPNs.
• Familiarity with unattended or single-image deployment methods.
• Experience supporting technology in large-scale computing environments.

Pay & Benefits

$24.50 - $39.50 per hour. | Differentials for PMs, Nights & Weekends.

(Pay is based on experience).

Benefits:

• Medical, dental, and vision insurance
• Retirement plan with employer contribution
• Paid Time Off (PTO)
• Tuition reimbursement
• Career development opportunities
• Employee discount programs

Why Froedtert South?

Join a team where your technical expertise makes a difference. As an IT Support Specialist, you'll help ensure employees have the reliable technology and support they need to work efficiently and provide quality patient care.