Front Desk Representative in Springfield, Missouri at O'Reilly Hospitality Management LLC

Essential Responsibilities:

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

Skills & Abilities:

• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with PMS and Microsoft Office.

Education & Experience:

• High School diploma or GED preferred.
• Hospitality customer service experience preferred.

Hours:

• Flexible schedule, including nights, weekends, and holidays.

Physical Requirements:

• Standing for long periods, light lifting up to 40 pounds.

Work Conditions:

• Indoor environment with minimal exposure to adverse conditions.