Financial Counseling Supervisor in Bolivar, Missouri at Citizens Memorial

Citizens Memorial Hospital (CMH) is hiring a Financial Counseling Supervisor to join our Revenue Cycle Team in Bolivar, Missouri — Successful candidates will have a dynamic background and interest in ensuring patients receive accurate financial guidance, assistance with coverage, eligibility screenings, financial assistance applications and support through the healthcare experience. Should be skilled in supervising, mentoring and developing staff to positively impact every patient and family we serve.

Position Details

• Status: Full Time

• Work Shift: Days

• Hours: Monday – Friday, 8:30a.m - 4:30p.m

What Your Day Looks Like: Our Financial Counseling team helps patients understand how their insurance works, their patient portion and other options available to help relieve the financial stress of the payment of their responsibility.

As a Financial Counseling Supervisor you will be:

• Overseeing the daily operations and performance of the Financial Counseling team to ensure patients receive accurate financial guidance and assistance throughout the revenue cycle.

• Supervising staff, monitoring productivity and quality standards

• Providing training, coaching/mentoring and ensuring compliance with organizational policies and payer requirements

• Working collaboratively with Patient Access, Case Management, Revenue Cycle, and clinical departments to support insurance verification, authorization processes, financial assistance programs, payment arrangements, and patient education regarding financial responsibilities

Qualifications:

Education: Bachelor Degree preferred

Experience: Prior Healthcare care, financial services or Insurance experience required. Preferred experience of 3 years or more in Healthcare Patient Accounts, related revenue cycle functions, insurance verification, or healthcare financial services

Skills: Time management, Communication, Calculation skills

Licensure/Certification:N/A

Physical: Ability to stand/walk for 50% of the day and work on a computer for the remaining 50%

Benefits That Support You

• Competitive wages, annual merit increases, employee wellness program

• For a comprehensive list of benefits, please click here: CMH benefits.

Why CMH?

CMH includes 34 primary and specialty clinics, six longterm care facilities, and one residential care facility. We provide acute care, emergency services, ambulatory care, surgical services, pharmacies, walkin clinics, addiction recovery, therapies, and more — all grounded in exceptional, communityfocused healthcare.

• CMH is a three-time recipient of the Missouri Quality Award.

• 2025 Chest Pain-MI Platinum Award

• Springfield Business Journal awards include multiple years as an Economic Impact Award nominee and being honored in the Dynamic Dozen for being one of the top 12 fastest-growing companies in southwest Missouri.

• Click here to see the full list of awards for CMH!

Follow us on Facebook to discover more about life at CMH— the people, the culture, and the work that matters. https://www.facebook.com/CMHRecruiting

Recruiter Contact

Kaylie Sappington

Phone: 417-328-6624

Email: kaylie.sappington@citizensmemorial.com