Senior Support Desk Administrator in La Crosse, Wisconsin at Nesnah Ventures LLC

Do you take pride in delivering outstanding customer service and confidently solving complex technical challenges? If so, we’re looking for a talented and experienced Senior Support Desk Administrator to join our team.

Who We Are:

Nesnah Ventures is a family-owned private equity firm with a long-term investment focus. We invest in our businesses and people through faith, family, and financial stewardship. We have a strong, midwestern work ethic and reward ourselves with some fun after getting the job done. Join our team and be part of something bigger than yourself!

What A Day In The Life Looks Like:

• Deliver Tier 2 technical support for users across the organization (hardware, software, desktop systems, mobile devices, and peripherals)
• Prioritize, document, and track tickets using our internal tracking tool
• Communicate outages, critical system events, and updates to users clearly and promptly
• Support onboarding/offboarding processes, including hardware setup, account provisioning, and orientation assistance
• Maintain and troubleshoot A/V setups in conference rooms and common areas
• Perform system installs, upgrades, and basic network troubleshooting with minimal disruption to end users

Collaboration and Communication:

• Collaborate with the IT team, vendors, and external partners to ensure seamless technology operations
• Communicate effectively with different business leaders to gather requirements and provide timely updates on support activities
• Contribute to the development and enforcement of IT policies and procedures

Qualifications and Experience:

• Associate's degree in a technology-related field
• Minimum 2 years of working in or with a support desk and desktop support experience
• Excellent strategic and business mindset
• Passion for helping and supporting customers and employees
• Proven ability to troubleshoot hardware, software, and network-related issues

Hours: Monday - Friday with a rotating on-call schedule

What We Offer:

• Health, Dental, Life, and Vision Insurance
• PTO
• 401(k) w/ match
• Profit Sharing Incentive Bonus
• Fun Committee
• Paid Training/Educational Assistance
• THE PEOPLE!