Director of Underwriting Solutions at Frontline Homeowners Insurance – Lake Mary, Florida

At Frontline Insurance, we are on a mission to Make Things Better, and our Director of Underwriting Solutions plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Senior Market Research Analyst, where you can make a meaningful impact and grow your career, your next adventure starts here!

Our Senior Market Research Analyst enjoys robust benefits:

• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous match
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

What you can expect as a Director of Underwriting Solutions:

• Underwriting Process Improvement

o Evaluate workflows, identify bottlenecks, and implement improvements.
o Identify underwriting processes suitable for automation
o Gather feedback from underwriters to refine tools and maximize usability.
o Provide thought leadership on reducing cycle time and optimizing decision-making.

• AI & Risk Intelligence Coordination
  o Represent underwriting in the design, training, and validation of AI-driven risk models.
  o Translate underwriting needs to IT and helps review requirements and acceptance criteria.
  o Review AI outputs to ensure they support sound underwriting decisions.

• Generative AI for Underwriting
  o Deploy generative AI for risk summaries, policy narratives, and customer communications.
  o Establish governance for prompt libraries and output quality.
  o Train underwriters on ethical and effective use of AI in underwriting.

• Strategic Collaboration
  o Liaise between underwriting leadership, technology, and compliance to align initiatives.
  o Collaborate with IT, BPO and other teams to integrate automation tools into underwriting systems.
  o Represent underwriting in digital transformation committees.
  o Communicate benefits of automation and AI to underwriting teams.
  o Facilitate strategic discussions and lead presentations with executive IT and business stakeholders.

• Vendor Research & Technology Solutioning
  o Research and evaluate technology vendors for underwriting automation.
  o Assess offerings for alignment with underwriting needs and integration capabilities.
  o Collaborate with BPO and IT to implement best-fit solutions.

• Cost Evaluation & Solution Comparison
  o Lead cost assessments for underwriting technology solutions.
  o Develop cost-benefit analyses factoring in underwriting impact and operational efficiency.
  o Present findings to underwriting leadership for informed decision-making.

• Procurement & Solution Sourcing
  o Manage procurement for underwriting technology solutions.
  o Draft requirements, evaluate proposals, and negotiate contracts.
  o Maintain vendor relationships and ensure compliance with underwriting standards.

What we are looking for as a Director of Underwriting Solutions:

• Underwriting Systems & Automation: Experience with automated underwriting systems (AUS), rules engines, and workflow tools.
• Process Improvement: Ability to identify inefficiencies and implement innovative solutions.
• Collaboration: Strong strategic thinking and experience working with IT, compliance, and other teams to align technology with business objectives.
• Change Management: Ability to drive adoption of new tools through training and communication.
• Leadership: Proven experience leading transformation initiatives.
• Procurement & Vendor Management: Expertise in sourcing and managing technology vendors for insurance solutions.
• RFP/RFI Development: Ability to draft clear requirements and evaluate proposals for underwriting technology.
• Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, Machine Learning or related fields or a minimum of three years of recent experience in technology with a proven record of leading IT transformations.
• For the current position a 2-20 or 20-44 P&C insurance license or a 4-40 CSR insurance license must be successfully obtained.

Why work for Frontline Insurance?

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.

We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.