Service Coordinator in Edmonton, Alberta at THERMO KING WESTERN INC.

Introduction

Thermo King Western Inc. is seeking a skilled and detail-oriented Service Coordinator to support our growing TK Specialty Products / Heatmo division. This division provides sales, parts, installation, and service support for Thermo King APUs, Eberspächer heating systems, Red Dot heating and air conditioning products, and related service work.

This role is central to the day-to-day success of the division. The Service Coordinator will coordinate a team of 4–5 technicians, support parts and inventory flow, process invoices and warranty claims, and ensure customers receive timely, professional service.

Who You Are

You are organized, accountable, and customer-focused. You enjoy keeping people, parts, paperwork, and priorities moving in the right direction. You are comfortable working in a fast-paced service environment and take pride in helping technicians and customers succeed.

Job Responsibilities

• Schedule and coordinate service work for a team of 4–5 technicians.
• Communicate with customers regarding appointments, job status, parts availability, and completion timelines.
• Coordinate technician workflow to support efficiency, productivity, and customer satisfaction.
• Create, update, and maintain service work orders.
• Review completed work orders for accuracy prior to invoicing.
• Prepare and process customer invoices.
• Submit, track, and follow up on warranty claims with manufacturers and suppliers.
• Coordinate parts requirements for service jobs and customer orders.
• Support inventory control, including receiving, stocking, ordering, and maintaining accurate records.
• Work closely with technicians, management, suppliers, and key customers to resolve issues and keep jobs moving.
• Escalate scheduling, parts, warranty, or customer service concerns as needed.
• Support continuous improvement initiatives within the division.
• Foster a positive, professional, and organized service environment.

Skills & Qualifications

Required Skills

• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• High attention to detail and accuracy.
• Strong customer service mindset.
• Ability to manage competing priorities in a fast-paced environment.
• Proficient with Microsoft Office and general business software.
• Proactive problem-solving skills.
• Collaborative and team-oriented approach.

Preferred Experience

• 2+ years of experience in service coordination, dispatching, parts, warranty, or shop administration.
• Experience in transportation, trucking, HVAC, diesel, automotive, equipment, or mechanical service environments.
• Experience with parts ordering, inventory control, and work order administration.
• Experience processing warranty claims.
• Familiarity with ERP or service management systems.
• Knowledge of Thermo King, Eberspächer, Red Dot, or similar product lines would be considered an asset.

Personal Attributes

• Takes ownership and follows through.
• Maintains a positive and professional attitude.
• Works well with technicians, customers, and internal teams.
• Reliable, self-motivated, and detail-oriented.
• Embraces challenges with a growth mindset.
• Supports a culture of accountability and continuous improvement.

Why Work With Us

At Thermo King Western Inc., our mission is clear:

To serve and exceed the expectations of our customers through the strength of our people, our service, and our products—and through the passionate pursuit of excellence.

We live by our core values:

• Have Fun
• Say Yes
• Take Ownership
• Be Humble
• Growth Mindset
• Kaizen — Continuous Improvement

Compensation & Benefits

Thermo King Western offers a competitive compensation package and comprehensive employee benefits, including:

• Alberta Blue Cross health and dental coverage
• Prescription drug coverage
• Extended health coverage
• Vision care and safety eyewear coverage
• Life insurance and accidental death and dismemberment coverage
• Short-term and long-term disability coverage
• Paramedical coverage
• Emergency travel coverage
• Health Spending Account credits
• Balance wellness program membership
• Training and development opportunities

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