Program Coordinator - Bilingual in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Program Coordinator - Bilingual based in Canada.

This role is a key coordination and administrative support position within a healthcare-focused patient and provider support environment. You will contribute directly to the smooth execution of patient programs by ensuring accurate data management, timely documentation, and effective communication between internal teams, healthcare professionals, and external partners. The position involves both English and French communication, supporting bilingual service delivery across clinical and operational workflows. You will play an important role in maintaining data integrity, supporting patient journeys, and ensuring compliance with program standards and regulatory requirements. Working in a fast-paced and structured environment, you will handle a mix of administrative, coordination, and client-facing tasks. This is a meaningful opportunity to contribute to healthcare access and operational excellence in a mission-driven setting.

This role is responsible for coordinating administrative, clinical support, and data management activities to ensure efficient patient program operations and service continuity.

• Manage administrative tasks including documentation handling, filing systems, mail processing, and general office coordination.
• Create, update, and maintain accurate patient records in CRM systems, ensuring data integrity and compliance.
• Support patient flow through programs by executing key administrative and coordination tasks.
• Serve as a liaison between internal teams, healthcare professionals, pharmacies, and program stakeholders.
• Handle inbound and outbound communications, including phone calls, faxes, and email correspondence.
• Monitor, review, and report adverse events and ensure proper documentation and escalation procedures are followed.
• Support copayment processing, prescription renewals, and related program assistance activities.
• Assist with audits, reporting, inventory checks, and quality control processes across clinical sites.
• Contribute to logistics coordination, including supplies, equipment handling, and inter-clinic support when required.

The ideal candidate brings strong administrative experience, excellent organizational skills, and the ability to work in a bilingual healthcare or program coordination environment.

• 3–5 years of experience in an administrative, healthcare support, or program coordination role.
• Post-secondary education in administration, healthcare support, or a related field preferred.
• Bilingual proficiency in English and French (written and verbal) strongly preferred.
• Experience using CRM systems such as Salesforce or similar platforms is an asset.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational skills with strong attention to detail and accuracy.
• Strong communication and interpersonal skills with a client-service mindset.
• Ability to manage multiple priorities in a fast-paced, regulated environment.
• Strong problem-solving skills and ability to work independently and within a team.

• Competitive salary range: $44,300 – $68,090 CAD annually
• Comprehensive health benefits including medical, dental, and vision coverage
• Family support benefits such as parental leave, caregiver leave, and fertility support
• Employee assistance and mental health wellness programs
• Opportunities for professional development, training, and mentorship programs
• Inclusive work environment with employee resource groups and volunteer opportunities
• Strong focus on work-life balance and long-term career growth
• Exposure to healthcare program operations and patient support services