Account Manager at The Federal Group USA – Bingham Farms, Michigan

About The Federal Group USA

We’re a leading producer of custom metal components that combines engineering expertise with advanced manufacturing processes. We deliver innovative metal manufacturing solutions for industries throughout the world.

Position Summary

This role will be responsible for nurturing inbound leads while also leveraging various tools to generate outbound prospects. Additionally, they will work closely with the Purchasing Manager and Manufacturing Engineer to monitor client orders, ensuring they remain on schedule.

What you'll do

1. Identify 10 new leads per month via prospecting tools and add them to company CRM.
2. Secure at least 1 new business opportunity per year with a new client.
3. Manage and strengthen relationships with existing clients.
4. Use client order history to help anticipate inventory and future orders.
5. Travel to meet clients (prospective and current). Maintain and update client visit calendar.
6. Present accurate (correct based on client information and requirements) proposals for leads and clients.
7. Walk new clients through proposals during live virtual or in-person meetings
8. Record and transcribe important internal and client meetings using company tools.
9. Help the company reach its YOY sales goal of 12%.
10. Respond to leads and clients within 1 hour maximum.
11. Flag client issues and high priority requests to management within the same day.
12. All other duties as assigned by CEO and COO.

Qualifications

• High school diploma required; College Degree Preferred
• Proven track record in B2B sales
• Availability Monday through Friday, 8 am to 5 pm eastern standard time
• Ability to reliably commute to company headquarters
• Excellent writing, communication, negotiation, and presentation skills
• Proficient in Microsoft Office Suite (Word, Outlook, Teams, etc.)
• Experience with CRM software (FreshSales, Salesforce, etc.)
• Experience with lead generation tools (LinkedIn Navigator, RocketReach, etc.)
• Fluent in English
• Authorization to work in the United States (the Company is unable to sponsor work visas)

Benefits

• Commission
• 401(k) matching
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program