Account Manager at The Federal Group USA – Bingham Farms, Michigan

About The Federal Group USA

We’re a leading producer of custom metal components that combines engineering expertise with advanced manufacturing processes. We deliver innovative metal manufacturing solutions for industries throughout the world.

Position Summary

The Account Manager is responsible for maintaining and supporting existing client relationships by overseeing day-to-day communication, order coordination, and project follow-through. Acting as the bridge between clients and internal teams, this role ensures expectations are aligned, timelines are met, and issues are addressed quickly and effectively.

What you'll do

• Serve as the primary point of contact for assigned client accounts
• Manage orders from quote through delivery, coordinating with Purchasing and Engineering
• Track timelines and proactively communicate updates, risks, or delays
• Ensure accuracy of order details, specifications, and documentation
• Maintain responsive, professional communication with clients
• Anticipate client needs based on order history and share insights internally
• Identify and resolve issues in coordination with internal teams
• Keep CRM records and Project Management System accurate and up to date
• Support client meetings and periodic visits
• Contribute to account growth through strong service and reliability
• All other duties as assigned by CEO and COO

Qualifications

• High school diploma required; College Degree Preferred
• Experience working in the B2B industry
• Availability Monday through Friday, 8 am to 5 pm eastern standard time
• Ability to reliably commute to company headquarters
• Excellent writing, communication, negotiation, and presentation skills
• Proficient in Microsoft Office Suite (Word, Outlook, Teams, etc.)
• Experience with CRM software (FreshSales, Salesforce, etc.)
• Experience with Project Management tools (Monday, Asana, etc.)
• Fluent in English
• Authorization to work in the United States (the Company is unable to sponsor work visas)

Benefits

• 401(k) matching
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program