Inside Sales Specialist (ADAS MAP) at OPUS IVS INC – Dexter, Michigan

Company Overview

At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.

Opus IVS technology & products has been a leader in the industry since the late 90’s. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.

Job Overview

The Inside Sales Specialist plays a key role in achieving unit and revenue goals by managing customer relationships and driving targeted sales efforts of Opus IVS's ADAS MAP platform. This role focuses on generating and closing sales opportunities through inbound and outbound communication, while also maintaining and growing existing accounts to maximize profitability. By aligning daily activities with strategic sales targets, the specialist identifies upselling and cross-selling opportunities, ensures timely follow-ups, and collaborates with cross-functional teams to meet or exceed defined unit and revenue benchmarks.

Responsibilities:

• Prospect for new business through cold calling, email, & social media within an assigned territory.
• Close new business sales within an assigned territory.
• Hit & exceed a monthly sales quota.?
• Work the full sales cycle from opening to closing the sale.?
• Utilize a variety of inbound leads including web leads, call-ins, and pre-set appointment.?
• Build meaningful business relationships through a consultative selling approach.?
• Generate, maintain, and expand the existing database of prospects within an assigned territory.?
• Team with channel partners and other industry leaders within an assigned territory to expand your footprint & brand.?
• Hit daily, weekly, & monthly KPIs including calls, talk time, pipeline, sales, etc.
• Other duties as assigned.

Qualifications:

• Strong phone presence.
• Proficient working individually and within a team structure.
• Ability to keep a positive attitude dealing with upset customers or in the face of rejection.
• Able to successfully multi-task, prioritize, and manage time effectively.?

Preferred Qualifications:

• Working knowledge of the Collision and/or Mechanical Repair industries.?
• Experience working with Salesforce.??
• Experience working with NetSuite.?
• Familiarity with SLAs and managing metrics.?
• Bilingual preferred.?

Skills & Abilities:

• Customer Focus: Ability to understand and respond to the needs of customers with professionalism and care.
• Innovation: Ability to generate and apply creative ideas that improve work processes or add value.
• Collaboration & Teamwork: Ability to build cooperative relationships and contribute to group success.
• Results Driven: Ability to maintain a strong focus on achieving goals and delivering impactful results.
• Persuasion: Ability to influence others positively through clear and compelling communication.
• Building Relationships: Ability to establish trust and rapport with colleagues, clients, and stakeholders.
• Negotiating: Ability to reach agreements that benefit all parties while preserving relationships.

WHAT WE OFFER:

• Competitive Pay: We know your value and we’re not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
• Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
• Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
• Opportunity: to be a part of a fast-growing company working to make the world safer!

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.