Help Desk - IT Support in Houston, Texas at Daily Instruments Corporation

Employment Posting: IT Help Desk

Daily Instruments is seeking an IT Help Desk team member to join our IT team. The Help Desk will be responsible for providing technical support to users by researching and answering questions, troubleshooting problems, and maintaining Network Switches, Printers, Workstations and diagnose and monitoring LAN performance. The candidate provides answers to clients by identifying problems, researching answers, and providing guiding clients through corrective steps. The successful Help Desk member will ensure that assigned duties and projects are completed safely and accurately, and in a timely manner in compliance with IT security practices.

Responsibilities:

• Serve as the first point of contact for users/employees seeking technical assistance over the phone or email or in person
• Perform troubleshooting through diagnostic techniques and pertinent questions; remote troubleshooting also
• Determine the best, effective solution based on the issue and details provided by staff
• Walk the employee through the problem-solving process
• Install, make changes and repair computer hardware and software
• Follow-up with staff to ensure issues are resolved
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Highly organized to record events and problems and their resolution in logs
• Provide support to all other IT, programming, engineering departments; including but not limited to:
  • ERP system, assisting with developing/downloading reports, engineering or design specific software, as well as hardware installation and wiring.
• Keeping up with daily/weekly/monthly responsibilities that have been passed down through other IT staff or Programmers.
• Pass on any feedback or suggestions by staff to the appropriate internal team
• Identify and suggest possible improvements on hardware, software, procedures
• Assist with performing general IT/office administration.

Qualifications:

• Associates Degree in IT, Network Administration, Cybersecurity, or any computer technology field and/or Certifications in IT field, strongly preferred.
• Basic experience as a Help Desk technician or other IT user-support role
• Tech savvy with working knowledge of office automation products, databases, network or remote issues
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues by practicing patience and persistence
• Proficiency in English
• Professional communication skills (verbal & written), with ability to communicate with all levels of employees with differing technical know-how
• Employee-oriented and cool-tempered
• Proficiency with MS-Office products, with strong Excel skills; aptitude to learn various manufacturing-specific systems and applications (e.g. ERP, Inventory Management, Billing, etc.).
• Self-starter with the ability to work independently or as part of a team in a fast-paced, changing environment
• Enthusiastic team player, creative thinker, focus on bottom-line results while managing for compliance with IT security principles.

Work Conditions

• Position is based at a manufacturing/fabrication, climate-controlled shop environment.
• Interaction with other employees, as well as engineers, supervisors, and end-users, as needed.
• This is highly mobile and active position, working in shop and/or fabrication areas around production machinery will be required frequently

Physical and Mental Requirements

• Ability to lift and carry 50 pounds
• Must be able to walk and stand for frequently throughout the work day
• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively.
• Sufficient vision or other powers of observation, with or without reasonable accommodations, which permits employee to perform QA inspections (visual or dimensional) as needed.
• Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties and handle manufacturing components, inspection equipment.
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and walk about or maneuver within a bust fabrication work environment.
• Ability to maintain focus and multitask effectively, in a dynamic fluid, customer-focused work environment.
• Excellent professional and technical communication skills, written and verbal

Other:

• Must be legally authorized to work in the United States for any employer other than current employer
• Must be fluent in English with ability to communicate highly technical terms/ideas; any other language skills are beneficial

Assigned Work Shift:

Monday – Friday, 40+ hours per week; office schedule; upon completion of training, when able to function autonomously may be placed on-call for occasional IT needs, emergencies outside of regular work hours, such as in evenings and/or weekends. A Company cell phone may also be provided.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Daily Instruments provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Daily Instruments has deeply invested in providing a safe and healthy work environment, including on-site cleaning staff, disinfecting air-filtration systems installed in all HVAC systems, office air purifiers, disinfecting lighting in communal areas, company provided COVID supplies (including masks, face/eye protection, hand-sanitizer)

Employee Benefits Offered:

100% Company paid Employee Only Medical

Health Savings Account with Employer contribution

100% Company paid Life Insurance

Paid Time Off

Paid Holidays

401K with Employer match

Other Benefits:

Medical Plan options available (two medical plans, dependent/family coverage)

Health Savings Account

Flexible Savings Account

Optional Voluntary Benefits Including: Dental, Vision, Supplemental Life Insurance, Disability, Accident plan)