Bilingual Medical Administrative Assistant at University Physicians' Association – Knoxville, Tennessee

Kim Health Center, a busy non-profit primary care and dental clinic is seeking a full time Spanish bilingual front desk assistant to support patient services. 4 days per week, medical, dental and 401K benefits available if desired. Room for growth with both hours and responsibilities. We are a mission driven health care clinic working with underserved populations. Prior job experience must include demonstrated interpersonal skills, good communication skills, a commitment to service and helping others.

Responsibilities include:

• Greet patients
• Schedule appointments
• Answer phones
• Assist with general patient flow at the front desk and throughout clinic
• Update medical records
• Learn Electronic Medical Record’s system for medical and dental to schedule patients and maintain medical records
• Comply with all HIPPA laws and follow internal PHI policy and procedure
• Learn provider schedules and scope of practice for proper scheduling
• Checking patients in and out
• Assist with heavy phone volume
• Help reconcile with other staff end of day patient visit data
• Attention to detail
• Send patient referrals and records, in timely manner
• Be a good communicator
• Remain patient and service focused
• Communicate regularly with Front Desk Manager and Executive Director as needed
• Attend monthly staff meetings
• Willing to occasionally work outreach events at health fairs or special events held at clinics or community centers
• Needs to have basic working knowledge of Microsoft office, and at a minimum basic computer experience.