Front Desk Medical Administrative Assistant at University Physicians' Association – Knoxville, Tennessee

Full-Time | Monday–Friday | Primary Care & Dental Clinic

Are you passionate about helping others and making a meaningful impact in your community? Our busy, mission-driven Kim Health Clinic is seeking a dedicated Front Desk Medical Administrative Assistant to join our team. This full-time role offers opportunities for growth, supportive colleagues, and the chance to serve underserved populations in a rewarding healthcare environment. We’re looking for someone who is compassionate, organized, and service-oriented—someone who takes pride in creating positive patient experiences every day.

What We Offer

• Full-time schedule: Monday–Friday
• Medical, dental, vision, and 401(k) with company match benefits available
• Opportunities for career growth and development
• A supportive team and a mission-focused workplace dedicated to community care

What You’ll Do

As the first point of contact for our patients, you’ll play a key role in ensuring smooth clinic operations and delivering exceptional service. Responsibilities include:

• Greeting and welcoming patients
• Scheduling medical and dental appointments
• Answering and managing a high volume of phone calls
• Assisting with patient flow at the front desk and throughout the clinic
• Updating and maintaining medical records
• Learning and using medical and dental Electronic Medical Records (EMR) systems
• Ensuring HIPAA and clinic PHI policies are followed
• Understanding provider schedules and scope of practice for accurate scheduling
• Checking patients in and out
• Reconciling daily patient visit data with staff
• Sending referrals and records accurately and promptly
• Communicating professionally and effectively with patients and staff
• Staying patient-focused, kind, and solution-oriented
• Attending monthly staff meetings
• Occasionally supporting outreach events, health fairs, and community activities
• Using Microsoft Office and basic computer programs confidently

What We’re Looking For

• Strong interpersonal and communication skills
• Attention to detail and the ability to multitask in a busy environment
• Commitment to service and helping others
• Prior experience demonstrating customer service or administrative skills
• Ability to remain patient, calm, and welcoming
• Basic knowledge of Microsoft Office and computer systems